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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38693 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1371 Showing 27,401-27,420 of 38,693 reviews
  • Rated 2 out of 5 stars

    Terrible communication about prices

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Disappointed in how charges were not clearly communicated. I had to move a mount down 2 inches to put my replacement tv up. Geek squad installed the mount 2 years ago, i walked in asking to be moved down specifically said it was over a fireplace, they told me it would be $250, paid for it scheduled the appointment only to be told it would cost a little more because it was over a fire place the day of the install, took technocians 10 min to move the mount down, and they charged me another $130. I was okay with a little bit more but that is half the original cost.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Always like the work of Geek Squad.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent did a fine job mounting my TV. All seems well and I am enjoying it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents mounted TV and connected devices to make sure it worked

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Large TV mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installer was great, did an excellent job. Very happy with placement and secure mounting. My only concern or problem is the additional charge for mounting over my fireplace, extra $100.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great experience!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installer came in and was very courteous. Installed the mount and tv over the fireplace quickly and was very efficient and clean. Very satisfied.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad remounted my tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent quickly remounted my tv with a telescoping mount and reconnected it. Much appreciated. He was professional and courteous.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sturdy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Heavy and strong. Able to hold tv as expected. Easy to mount on wall over fireplace.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad did a fabulous job! Would recommend to everyone!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed tv wall mounts

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek agent installed 2 tv wall mounts. He was very polite & professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They were great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2 people who came were terrific. The only problem is that they didn't hook up my dvd player. They cleaned up after themselves.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick, Easy, looks great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exactly as expected. Quality job and they even helped hookup some of my accessories.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Excellence

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad member who came to set it up did a wonderful job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Large TV and Instsllation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent installation and service!!we love the large TV and Installation was great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were here on time and the work was completed smoothly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Jose and Oscar are great installers

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They made sure all devices were connected and talking to each other properly before leaving. Cleaned the area and managed cables for a cleaner look

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Washer and dryer install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs were efficient and install the washer quickly the only reason it was not a 5 star was the door to the dryer was damaged and it will need to be replaced. Nothing faulting the installers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mounting for flat screen tv is great, it pivota very well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Friendly, efficient, considerate, prepared

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent was friendly and considerate. Also prepared with extra screws and tools for adaptation of this TV to the existing wall mount.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing TV mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad wall mounted my TV's and gave me some great advice about wall mounting, mounts and TV settings. A+

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    pleasant team

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very pleasant and efficient team. courteous and kind.

    I would recommend this to a friend