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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38693 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1375 Showing 27,481-27,500 of 38,693 reviews
  • Rated 5 out of 5 stars

    Geek Squad installed Tv in no time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Person from the Geek Squad who installed my TV was excellent. Very knowledgeable, Patience and kind.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    very professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they were so professional and new what they were doing. were also so helpful and answered all my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians were absolutely outstanding- very grateful for their expertise and attentiveness!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Store didn’t not give me the correct information!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I set up my appointment in the store and when geek squad came out to my house it was a surprise what they told me! I paid for what I thought was the total in the store and when it came to installment it was 3xs the amount! I would have never set it up if I knew it cost that much! I didn’t know that it was a lot more until they drilled a hole through my wall so I went ahead with it anyway. The store needs to know what they are talking about if they are setting up ANYTHING!

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      We appreciate that you took the initiative to share this with us. We are not big fans of issues with installations either, especially when it comes to pricing. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.

  • Rated 4 out of 5 stars

    Overall Mounting Went Well

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The subcontracted agent did a good job overall but had some difficulty centering the TV on the wall at the beginning. That was eventually resolved but ended up causing more holes in the wall than necessary.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV. Great Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TCL TV is great! Clear reception and easy remote. The Geek Squad installed it and took away my old broke TV. Great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always like the work of Geek Squad.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent did a fine job mounting my TV. All seems well and I am enjoying it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad services

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent mounted tv and hooked up existing items. Agent made sure everything was working properly before leaving.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick yet beautiful TV mount installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality work. We absolutely love having our TVs mounted so thank you for helping our home look nice and organized!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They work fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THEY ARE THE BEST, ALWAYS THERE WHEN WE NEED THEM !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beat install every

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did a great job mounting my tv in a timely manner. He was very professional and kind.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great in home installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful Geek squad! Installed quickly and was so patient in setting up for us and going through everything we needed to know

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT SERVICE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This service was absolutely amazing! I enjoyed the two people that came to help. They were quick and efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job of installing everything without any muss or fuss. Beats doing it yourself by a long shot.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent and efficient process

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation team was efficient and explained out options and assisted in making a educated decision on location and how to

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed tv wall mounts

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek agent installed 2 tv wall mounts. He was very polite & professional.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    CONFUSING ISSUE OVER BILL

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    WHEN I PURCHASED THE TV MOUNT AND INSTALLATION AT THE STORE, I WAS CHARGED FOR THE MOUNT, & $199.99 FOR INSTALLATION, PLUS $99.00 FOR SOMETHING TO DO WITH DRYWALL FIREPLACE. I INFORMED THE SALES PERSON THAT OUR HOME WAS A BRAND NEW SMART HOME AND THE ELECTRICAL PLUG AND HD PLUG WERE ALREADY IN THE WALL. THE SALES PERSON STATED HE WAS REQUIRED TO PLACE THE $99.00 CHARGE ON MY BILL, BUT THE INSTALLER COULD VOID IT.SO WHEN THE TV WAS MOUNTED AND INSTALLED, I INQUIRED ABOUT THE $99.00 ANDHE STATED IT WAS FOR SOME KING OF INSURANCE. AS OF TODAY I STILL DON'T UNDERSTAND THE $99.00 CHARGE

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my tv quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys who came were great. They did a great job and communicated everything they did. Even cleaned up afterwards

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    70” TV wall mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had geek squad come out and put our new 70” tv on the wall. Did a great job and it looks fantastic mounted on the wall.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Squad did a great job and was quick.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They set up tvs and made sure everything hooked up correctly! Awesome job!

    I would recommend this to a friend