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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38693 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1400 Showing 27,981-28,000 of 38,693 reviews
  • Rated 5 out of 5 stars

    Geek squad installed my device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything was great and easy they arrive on time as we set

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv for the money. It was mounted by the Geek Squad. Did a great job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchase this via tech support and they were able to Use the mount I purchased. Very fast and easy. Great customer service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    goof

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent installed my sey it workd as it is supposed to?

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were efficient, friendly, and did a grade A job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thank you!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were kind & helpful, set up my tv and helped me choose which mount worked best for me

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my TVs and my ring camera set very nice guys

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy TV mounting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very knowledgeable install crew. They ensured my huge TV was mounted properly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pleased

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service team that came out were excellent. They were fast, neat and did an excellent job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery was fast and installation was thorough. Good work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV and Sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer was great. He was knowledgable about how high to put the tv and the sound bar. it looks great.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Problems

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy used a third party to do the mounting. They hit wiring in the wall and damaged the opposite side wall in my bedroom. The BB person who sold me the TV and equipment was out of the country and trying to deal with others was a mess. Trying to explain to one of the representatives off shore was useless, and trying to figure out who to deal with was not fun. If you use BB, make sure you have access to a single point person who is willing to navigate BB's maze of support people.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Efficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were both very nice, organized, and communicative. They did the work quickly but correctly, and were very informative.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my computer monitor quickly!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent connected and mounted my computer monitor.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Saves Time

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was really glad to have the techs setup the tv after installation. It really saved the time of trying to figure it out on my own.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT JOB INSTALL

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TECHS MOUNTED 4 TVS AND HOOKED UP ALL MY HOME THEATRE SYSTEM

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sony tv setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Adam and Pete were very patient while I tried to resolve internet password issue while setting up our new Sony tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Job well done Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bryan did a first rate job !!! Communicated well and completed the mount of three TVs exactly as we requested.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Mount Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect install & cleanup. There was proper communication as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were nice, and respectful. The job was good great and they made sure to connect everything for my television setup.

    I would recommend this to a friend