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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38672 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 141 Showing 2,801-2,820 of 38,672 reviews
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional and experienced technicians. The worked quickly, efficiently and left the place spotless.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Brilliant.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your agents were very professional,and respectful. My picture is very brilliant. Thank you Geek Squad.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek squad did a awesome job mounting and connecti

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad did a great job mounting my new tv and connecting it to my cable and game system also they connected my sound bar to it.The geek squad was courteous and explained everything perfectly well

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek squad fast install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two men that came were very nice and prompt. They asked us our preferences and then hung the tv and hid the wires in the wall. They explained how to use the tv, cleaned up and left. Everything was perfect.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    The BEST BUY installer was very competent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The install gentleman was very nice and explained everything he was doing. However, I was concerned when a crew of one showed up. The information on how to use the new system was less than thorough and I was sorry that my shorthand skills are no longer efficient. I went on line and saved the manual so I could review how to do things.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Exceeded My Expectations

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two gentlemen who set up my TV were very professional. They set me up with my new TV exactly how I wanted it. They then assisted with the setup with my 4k blu ray player - and stereo receiver. They exceeded my expectations.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek Squad Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Both the gentleman were very professional and mounted my television perfectly and also recommended other for better experience.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Knowledge

    Rated 5 out of 5 stars

    Geek Squad TV Installation.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Showed up on time. The team was friendly and knowledgeable and got my tv set up quickly.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Professionalism

    Rated 5 out of 5 stars

    Seamless

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seamless installation. Guys are nice, respectful, knowledgeable, and give instructions and/or advice. My only complaint is that I wish they were given gloves to keep their fingerprints off the new tv screen.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Professionalism

    Rated 5 out of 5 stars

    Love the Geek Squad!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My installers were fantastic! They called prior to their arrival, which was right on scheduled time. They were professional, friendly, and mindful of our home and the pandemic. The install went very well and I am completely satisfied!! Highly recommend!!!

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Killer installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did an amazing job installing the tv. The perfectly center the tv mount over the fireplace in corner. Setup the soundbar. Connected all my streaming services. Knowledgeable about the tv. Made the whole process enjoyable. Would recommend again.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Tv mounting

    Rated 5 out of 5 stars

    Geek Squad was great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad guys that set up my new TV were great. They made sure the TV mount was centered and level and fit correctly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv set up

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The crew waa fast and professional. I no visible cords and my TV is mounted beautifully

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and easy install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My tv was delivered and installed right after the superbowl and i absolutly love it! The install team wall mounted and hid my cords in the wall. They did an amazing job!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad Professionally Installed My TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Timely arrival and quality installation. Technician clearly explained the process, including a completion timeline, addressed our concerns, offered an opinion when asked, and executed on his promises. I would recommend Geek Squad services to anyone who’s looking for quality home entertainment design and installation.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Professionalism

    Rated 5 out of 5 stars

    Super professional.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys were on time and very professional. They were quick to install and explain. I over purchased items I didn't need, so I was able to return them the next day and get my money back. I would not have known this if it weren't for them.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Excellent service overall - easily worth the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed the tv mount to the wall, and the hidden wiring box behind the tv - then ran wire thu wall to baseboard. Connections are made at baseboard and invisible to viewers. They then hooked up soundbar “atmos” wireless sound system. They did this on 75” and 65” tvs - quickly and with no mess. They were able to answer any question I asked and filled me in on a number of things I would no have known to ask about. An excellent experience overall and easily worth the price of TotalTech by itself - but made more valuable by the fact that I can now get tech help on anything I buy and the warranty is extended on all of it.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Tv mounting

    Rated 5 out of 5 stars

    Great!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No matter where my next television purchase occurs, I will definitely call the Geek Squad for my TV mounting services. These young men arrived as scheduled, were very professional, and completed my television installation without issue. I could not have asked for a more positive television installation experience.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Professionalism

    Rated 5 out of 5 stars

    Great service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents called and informed us of the time, and arrived a little early. They were professional, adhered to covid guidelines, worked quickly. Explained operation of the new TV, cleaned up, made sure there were no remaining questions and left. Great experience.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge, Professionalism

    Rated 5 out of 5 stars

    Geek Squad is AMAZING!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech was AMAZING...very professional every step of the way, from the initial conversation on the phone to the in-home visit to the installation of our TV. He provided us with options and was extremely knowledgeable. We will be using him in the future!

    I would recommend this to a friend