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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38693 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1414 Showing 28,261-28,280 of 38,693 reviews
  • Rated 5 out of 5 stars

    Geek Squad Rocks!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad Rocks! On time, friendly and very knowledgeable!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Courteous, careful service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad is GREAT! They carefully attached the TV mounting bracket to the wall at tha appropriate height and mounted the new TV. Very nicely done!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 1 out of 5 stars

    Good team, bad sales, unexpected $165 charges

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents on the install did great, very professional, very thorough, and did very nice job setting up the TV and Sonos Arc. However, I placed the order over the phone, and no one told me about any additional charges for over fireplace mounting. I had also set up the Arc as a separate order (because you were out of stock temporarily). Geek Squad Agents did what they were told which was charge me additional $165 that i wasn't expecting. Again, GS Agents did really well, although as a separate entity. I tried to call Best Buy customer service multiple times. I spent over 3 hours either on hold or speaking to multiple csr agents before install trying to confirm the order. I got nowhere. I tried to call Best Buy after the install to complain about these charges, and three times sat on hold for 30-50 minutes because of call volumes. I never got through to anyone who would help me. I gave up after a week, because i don't have days to sit on hold. Lesson learned: never buy anything from Best Buy over the phone or online involving any type of install service. I'd like my $165 back since no one told me upfront these charges were going to happen. But I can't imagine anyone from Best Buy actually does anything with these reviews.

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thank you for taking time out of your day to connect with us about this. It's always frustrating when appointments do not go as expected and communication falls through. While our goal is to always ensure that our customers are appropriately taken care of and feel like they are in the right hands, it seems like that may not have been the case here. We would like to hear more about what happened, and see if there is anything we can do to help. If this is something that you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.

  • Rated 5 out of 5 stars

    Tv installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our tv was handled with care and mounted well. Clean courteous service

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation took longer than anticipated, but may have been because the equipment programming took additional time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad member did a good job setting up my TV

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Stayed until we knew how the remote worked.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The crew who installed our new Sony TV arrived on time, please take, knew what they were doing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad techs did an excellent job installing my 75" TV. Friendly and knowledgeable service. Will use again!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good job Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guy's did a great job mounting my new TV, showed me how to use it, cleaned up. Very happy with our installers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional and quick

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad uncounted one tv then mounted my other in its place... made sure everything was connected and working properly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing experience the Geek Squad technicians were very professional and helpful in answering all my questions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent mounted my TV and made sure it was working.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good choice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yes I was professional and attended or my questions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They are More Than Worth the Cost!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These people are Great, Knowledgeable, and Performing Excellent Work!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy people

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent television!! We are very happy and will enjoy this for years.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician (David) was amazing ,professional and friendly, will recommend him to family and friends.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Would recommend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great install and my installer, Greg, was very nice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This service was very valuable for us since my husband is not that handy and the tv was on the wall , games set up, everything working in 30 minutes!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad set up tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very polite and did an excellent job of mounting the tv to the wall and setting it up

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great people great experience fast easy very polite people

    I would recommend this to a friend