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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38693 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1414 Showing 28,261-28,280 of 38,693 reviews
  • Rated 5 out of 5 stars

    Excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional and very knowledgeable. I highly recommend this service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Team

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best team working at Best Buy. Very considerate and helpful.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 1 out of 5 stars

    Poor Geek Squad Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a new 85” tv and premium mounting service that was installed on 5/28/21. I asked the Geek Squad techs if they were going to hook my HDMI and optical cables to the tv that were laying on the floor right under it. They told me that I only bought the basic tv mounting that only includes mounting to my wall bracket, plugging into the outlet, and hooking the tv up to my internet router. I didn’t bother to check my order and just told them to finish what they thought they were to do. Later that evening, I checked my order and found that I had actually paid for the premium tv mounting which included hooking up all of my cables plus programming my Harmony remote and a bunch of other connection services to streaming devices. I am extremely disappointed that these lazy techs lied to get out of even performing the basic connections I had paid for. Very poor service by Geek Squad!!!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    They are GOOD!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my TV and hook my services back up and even added a few things. Very nice and efficient work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Incredible install staff

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Crew was professional, followed COVID precautions and install of my 82” went smooth fast and flawless. Great work

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good work!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad team did an excellent job mounting my 65" TV and my soundbar.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Mounting’s

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents mounted the new tv they we’re very professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Jason for the win

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jason is my fave geek! Greatly appreciate his help, care of my products and honesty. His teammate was great also.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad provided excellent and competent servic

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    competent and very helpful professionals provided excelent service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A Great Experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were great. Called prior to arrival, arrived earlier than scheduled time and were a pleasure to deal with.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great experience with tv installation! Workers were polite and efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The set up on our TV mounting was quick and painless. The techs were very pleasant and knew what they were doing. It was well worth the cost!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job Rose

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Rose did great. She had to redo what the prev representatives didn’t do

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome job mounting my tv!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He did amazing and mounted the tv quickly and efficiently. He was really helpful and did an awesome job. Tv looks great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Get this

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geeks are fantastic, quick, professional, prompt. Make sure you get the Total Tech Support also.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome people and awesome service. They were very genuine and kind/positive.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mounting

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well, how can you fault a mounting. There it is, on the wall, and moveable in all directions for anyone sitting anywhere in the room.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Satisfied customer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my tv and connected my devices!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thank you

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad restored memories that will remain with our family for a lifetime.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Exceptional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team that mounted our TVs were awesome. I couldn’t be more pleased with the service provided.

    I would recommend this to a friend