Customer Ratings & Reviews
- SKU:
- 5948511
Customer reviews
Rating 4.6 out of 5 stars with 38693 reviews
(38,693 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.
This summary was generated by AI based on customer reviews.
Rated 2 out of 5 stars
TV install premium service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Technician installed a Sony XBR-65X900F (65”) but did not know I had paid to have the wires installed behind the drywall - even though I had paid for premium service. When he arrived he told he did not know I wanted the wires hidden but would do it if I bought a kit. I rushed out to Home Depot to purchase a behind the wall kit on Black Friday then came home - the rest of install went without incident. Today, I took down the Sony TV because the picture was less than stellar and purchased a LG OLED 65” - I might require Best Buy to come back to install this TV but this time all equipment is LG. LG 4K blu-Ray, atmos soundbar, rear speakers and OLED. I was disappointed that I paid for the premium service but the technician had not been informed - he was rushed to complete the job because he was only told he was doing a normal install. I felt a little short changed considering premium entails more than a regular install. TV updates were not completed and remotes were not programmed, if a customer pays for premium service they should receive it not be told by the technician that they didn’t know.
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .We apologize that the details on the work being done were not properly communicated to the Agent doing the install. If the install was purchased online, please give us a call at (800) GEEKSQUAD or (800) 433-5778. If it was purchased in a store, please head in or call to speak with a manager. With your help, we can identify where the gaps in communication are and work to make sure this kind of thing doesn't happen again.
Rated 5 out of 5 stars
Tv Mount Phenomenal
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great job by the rtechnician who, for an additional charge, put the wiring behind the drywall.
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
We love the Geek Squad
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have Total Tech Support and love it. I am not a skilled DIY guy and would never want to attempt to mount a 65 inch TV by myself.
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
very nice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.geek squad came to set up my new TV. They were so nice, very professional and answered all my questions.
I would recommend this to a friendRated 5 out of 5 stars
Very Professional
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad Agent David went above and beyond setting up my new Sony 75 inch tv in the movie room . It came out perfect
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Best installation service!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These guys are so nice, polite, professional and patient!
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Great Install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Our installer was awesome. Torrey knew what he was doing and would definitely ask for him in the future when the opportunity arises to use Geek Squad.
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Great service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents came out to mount a large screen TV over our fireplace. They were very professional and had it installed perfectly
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
The Geek Squad was awesome!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Michael from the Geek Squad was awesome!! He was very, very smart and knowledgeable. I would definitely use him again.
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad mounted my tv very fast.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent customer service. Mounted tv and set-up with explanation on how to navigate thru the smart Tv features.
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Geek squad mounted my Tv quickly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The guy really knew what he was doing when he mounted our Tv and the mount. So fast and perfect
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Great Job
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The guys came out on time, installed the TV quickly and took away all the mess. Great job.
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friendRated 4 out of 5 stars
Arrived on time.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Connected all, but did not insure thar headphones work/
This review is from TV Setup & Mounting, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad TV mounting
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I always use the Geek Squad - they are knowledgeable, explain the use of the product and do a good job.
This review is from TV Setup & Mounting, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad Installer.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The installer from Geek Squad, Tim was professional and knowledgeable about the TV mount. Excellent work!!!
This review is from Basic TV Mounting - 55" and Smaller
I would recommend this to a friendRated 5 out of 5 stars
TV install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ran into problems but the team was super courteous and help get a resolution we could all live with.
This review is from TV Setup & Mounting, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
Good work!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Geek Squad team did an excellent job mounting my 65" TV and my soundbar.
This review is from TV Setup & Mounting, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
First class service
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wouldn’t hestitate to use this service again. They stayed until everything was perfect, and gave me contact info in case any quest.
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Great service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this mount. Can rotate the tv in different directions. Seems sturdy.
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Geek squad installed my TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents mounted my TV and connected it to all of my devices.
This review is from TV Setup & Mounting, 55” or Smaller
I would recommend this to a friend