Customer Ratings & Reviews
- SKU:
- 5948511
Customer reviews
Rating 4.6 out of 5 stars with 38693 reviews
(38,693 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Love Geek Squad!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Technicians were very professional and competent. They took great care with my belongings.
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friend- Pros mentioned:Tv mounting
Rated 2 out of 5 stars
Mounted OK but very late
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They did eventually mount it over a month after I bought it and then ended up picking it up myself almost a month before you arrived after three no shows to mount it. They did do a good job mounting it but it had been "installed" (programed) by Dish TV because I couldn't wait that long to have a TV in our new home. (Left our old one for the buyers of our prior home).
This review is from TV Setup & Mounting, 55” or Smaller
I would recommend this to a friend Rated 5 out of 5 stars
Geek squad for the win!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The best buy geek squad team did the fantastic job brave, friendly and very professional
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad installed my TV super quick
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent job by the Geek Squad installing my new awesome 65’’ TV!!
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
TV install!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great service!! The install crew had to come out twice. Both times they were very accommodating. Thank you
This review is from TV Setup & Mounting, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad installed my TV with precision
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents connected all my accessories after installing the mount.
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Awesome Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am a DYI kind of guy, but was nervous to hang my 77" OLED. The geek squad made quick work of it and were great to work with.
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Great work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Agent is one of the best technician precise and knowledgeable
This review is from TV Setup & Mounting, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
Good job Geek squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The guy's did a great job mounting my new TV, showed me how to use it, cleaned up. Very happy with our installers.
This review is from Basic TV Mounting - 55" and Smaller
I would recommend this to a friendRated 5 out of 5 stars
The gig squad agent mounted my TV quickly.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent delivered the TV and Mounted it Satisfactory.
This review is from TV Setup & Mounting, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
LITL INC quick and efficient TV mounting
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents arrived on time and quickly completed the job. Very personable and professional.
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Skilled and knowledgeable agents
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents were very professional and knew what they were doing when mounting the TV to the wall.
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
geek
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.well worth the money. Moved and hooked up multiple TVs And hauled away two 60 plus inch TVs.
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Geek squad installation
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Agents were very professional and the installation went very quickly. Agents were friendly and made sure that I was satisfied.
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
1111
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Agent mounted my tv And hooked up the all the wires prg the remote Great job very professional
This review is from TV Setup & Mounting, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad on time and fast
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Two guys from GS were on time and did the work quickly, correctly and took away all the boxes.
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Geek squad tv installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Diamond and Lisa were courteous, professional, knowledgeable, and skilled in my tv installation! Great work!
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
55 " Flat Screen TV Wall Mounting
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad mounted my 55" flat screen TV on the wall in my bedroom. Works great and they connected my ROKU and soundbar!
This review is from TV Setup & Mounting, 55” or Smaller
I would recommend this to a friend- Pros mentioned:Installation
Rated 1 out of 5 stars
Good team, bad sales, unexpected $165 charges
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Agents on the install did great, very professional, very thorough, and did very nice job setting up the TV and Sonos Arc. However, I placed the order over the phone, and no one told me about any additional charges for over fireplace mounting. I had also set up the Arc as a separate order (because you were out of stock temporarily). Geek Squad Agents did what they were told which was charge me additional $165 that i wasn't expecting. Again, GS Agents did really well, although as a separate entity. I tried to call Best Buy customer service multiple times. I spent over 3 hours either on hold or speaking to multiple csr agents before install trying to confirm the order. I got nowhere. I tried to call Best Buy after the install to complain about these charges, and three times sat on hold for 30-50 minutes because of call volumes. I never got through to anyone who would help me. I gave up after a week, because i don't have days to sit on hold. Lesson learned: never buy anything from Best Buy over the phone or online involving any type of install service. I'd like my $165 back since no one told me upfront these charges were going to happen. But I can't imagine anyone from Best Buy actually does anything with these reviews.
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It's always frustrating when appointments do not go as expected and communication falls through. While our goal is to always ensure that our customers are appropriately taken care of and feel like they are in the right hands, it seems like that may not have been the case here. We would like to hear more about what happened, and see if there is anything we can do to help. If this is something that you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 5 out of 5 stars
TV install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ran into problems but the team was super courteous and help get a resolution we could all live with.
This review is from TV Setup & Mounting, 55” or Smaller
I would recommend this to a friend
