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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38693 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1428 Showing 28,541-28,560 of 38,693 reviews
  • Rated 2 out of 5 stars

    TV install premium service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technician installed a Sony XBR-65X900F (65”) but did not know I had paid to have the wires installed behind the drywall - even though I had paid for premium service. When he arrived he told he did not know I wanted the wires hidden but would do it if I bought a kit. I rushed out to Home Depot to purchase a behind the wall kit on Black Friday then came home - the rest of install went without incident. Today, I took down the Sony TV because the picture was less than stellar and purchased a LG OLED 65” - I might require Best Buy to come back to install this TV but this time all equipment is LG. LG 4K blu-Ray, atmos soundbar, rear speakers and OLED. I was disappointed that I paid for the premium service but the technician had not been informed - he was rushed to complete the job because he was only told he was doing a normal install. I felt a little short changed considering premium entails more than a regular install. TV updates were not completed and remotes were not programmed, if a customer pays for premium service they should receive it not be told by the technician that they didn’t know.

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      We apologize that the details on the work being done were not properly communicated to the Agent doing the install. If the install was purchased online, please give us a call at (800) GEEKSQUAD or (800) 433-5778. If it was purchased in a store, please head in or call to speak with a manager. With your help, we can identify where the gaps in communication are and work to make sure this kind of thing doesn't happen again.

  • Rated 5 out of 5 stars

    Samsung SmartTV M4500

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great TV. picture quality and sound is good . I would definitely recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad dis an amazing job installing our TV.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed our TV and showed us everything about it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Job mounting and connecting my big screen TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech successfully mounted my 65" Smart TV on my new mount and connected it to my AV Receiver.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Overcharged

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Best Buy mount I purchased for this TV could not be installed per the Tech, so the TV was placed on the existing mount that held my 55” tv installed 10 years ago. Would have preferred a new mount for the new TV. I think something should have been deducted the install price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were very helpful. They new what they were doing remounted my old mount and made it secure. No complaining and got the job done

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service. Very efficient & knowledgable. Helpful with all questions that were asked.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad we’re very professional and did an excellent job mounting my tv….

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Total Tech totally worth it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast, easy and very customer service oriented. The crew didn't try to up-sell me and cleaned up after themselves.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad did great job installing tv.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents arrived on time and did a good job of installing the tv mount and tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is Great!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad knows that they’re doing and does quality work. They are helpful and very knowledgeable. Thank you, Geek Squad!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad for life!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad are aces and the experience could not have been better from beginning to end.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth every penny!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Clean. Polite. Patient when answering my many questions. I'm kinda cheap, so when I say it wss worth every penny,i REALLY mean it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GEEK SQUAD INSTALLED TV EXPERTLY & CLEAN UP!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Service. Clean up after Mount & INSTALL OF 43" LG SMART. TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick tv install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The men were super nice and had everything done quickly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV MOUNT

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THE GUYS I HAD THE SECOND TIME WHEN THEY CAME OUT WAS GREAT.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad addressed issues quickly and courteousl

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad associate very knowledgeable and helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    very nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    geek squad came to set up my new TV. They were so nice, very professional and answered all my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Looks good and went well.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TechnIcIan arrived on time and we gave him the box with the TV mount. He installed it in less than half an hour, and it looks great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad TV installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek mounted and connected the TV and showed me how to connect to my hot spot on my phone. Very competent.

    I would recommend this to a friend