Customer Ratings & Reviews

Removed old wall mount, installed the new one and got the TV exactly where I wanted it. Quickly and professionally done.

The agent was very knowledgeable and helpful. They also recycled old items I didn’t need.

The Agents mounted and connected our new tv to the other devices. Great Job

Jared from the Arrowhead Mall store was terrific, patient, professional and meticulous.

Agents were nice. Installed with no issues. Wore masks which was greatly appreciated.

The agent did a wonderful job setting up my mount and mounting my tv. Cleaned up any mess and didnt leave anything behind.

Worth every penny! Would buy this again. Great price. Great value

The guys were on time, clean and very friendly. Answered all my questions and cleaned up before leaving

The agents were very knowledgeable and helpful made sure I had my tv how I wanted them set on each area

The geek squad never upsets us they are always on time and profrssional

The technician did a great job and was very professional. He even helped recommend a wall cable kit.

My Geek Squad Rep from the Parma Store Raymond was amazing!!! He was super fast and extremely informative.

The technicians were really well informed and made good conversation.

The guys that came to install the wall mount and TV did a great job and showed me how to use everything and answered all my questions.

Agents mounted new 55 inch TV and connected cable. Agents very courteous and professional.

We have used Antwon and his crew on at least three different occasions - love him! He does great work, is courteous and professional!

The installation went quick and smooth. Perfect work and on tie. The call ahead before they arrived was perfect.

Worst experience ever! Tech called 2 hours after he was supposed to be there and asked if it could be moved to the next day. He was too busy doing unscheduled work for the prior client and injured himself. We agreed on 3:00 the next day but nobody showed up. When I called Best Buy I found out this was a third party contractor that Best Buy uses, nobody told me this when I scheduled the service. Best Buy had not been told the job hadn’t been done, and said they would escalate with the contractor. Two hours later a guy shows up with his adolescent son and told me it would cost another $100 because the tv was going to be mounted over the fireplace, and I could either pay him or reschedule. I told him I wasn’t going to pay him because I was never told about additional charges, and he told me he’d let Best Buy know and they would call me to reschedule. I had also scheduled the install for a ring doorbell and camera so had him install those. Three days later and no call from Best Buy, I called customer service and was told the contractor said the entire job had been completed, including mounting the tv that had not been done! I asked for a refund, and they said they would “give me the benefit of the doubt” because the contractor did not provide any pictures of the tv mount install, while they had of the ring products. I was also told they would send me a gift card for my inconvenience, it took an additional 2 phone calls and several weeks to get that because the order for the gift card was never processed by the person that told me it had been approved and they would submit the order.

Geek Squad did a great job. Quick and efficient installation. Took less than 30 minutes for the whole thing.

Installation was not a problem. The tech was knowledgeable and very polite. He told us we needed an updated cable box which I went the next day to exchange. He told me to E-mail him and he would come back and connect with instructions on how to use. I called him x1 and e-mail him x2 with no response after 3 weeks. I then went back to Best buy and they arrange for someone else to come out and the job was completed.