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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38688 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 144 Showing 2,861-2,880 of 38,688 reviews
  • Pros mentioned:
    Installation, Tv mounting

    Rated 5 out of 5 stars

    Job well done

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have to say the installer that put up my new Sony tv was a professional. He positioned and prosthetic tv to my exact specifications. Thank you Geek squad….

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad installed and set up our TV promptly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent had the right mount for the TV. They did an excellent job installing and setting up the TV. Very efficient and personable. They were a great team!

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Professionalism

    Rated 5 out of 5 stars

    Awesome service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Team was professional and personal. They did an excellent job and mounted the tv and wiring exactly how I wanted it.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek Squad installed/mounted my 75” TV perfectly!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Rose and Jacob were amazing setting up and mounting my new Samsung 75” TV! They completed the job perfectly. Their communication was great, they were incredibly helpful from start to finish, they were able to explain what they were doing and why they were doing it (also offering advice on what they thought was best), and they even had an additional mount I could purchase with them on the spot after realizing I had purchased the wrong type of mount myself. I’d give them 6 stars if I could! If you want your TV mounted properly, this is the service to purchase!

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Tv mounting

    Rated 5 out of 5 stars

    The best

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was nice to not have to lift a finger to watch these guys go through the process of mounting my 85” tv. Plus, they gave me an excellent tutorial on how it all sets up. Set it, and forget it. Worth every penny to have this team do the work for you.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek squad was wonderful.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My in home installation when perfectly. The team was efficient and quick. The best value for setting up a system in my home.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Tv mounting

    Rated 5 out of 5 stars

    Excellent Excellent Excellent.....We love Best Buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two service techs did a great job on the installation and made sure every things was installed properly and working correctly. Once again, Best Buy did an outstanding job...

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks so much for your kind words and positive feedback! We love hearing stories like this and appreciate you sharing it with us! It brings us great joy that you had a great end to end experience through it all. If you have any other questions or any comments, please feel free to reach out to us either in the store or by calling us at (800) GEEK-SQUAD or (800) 433-5778.

  • Pros mentioned:
    Installation, Professionalism

    Rated 5 out of 5 stars

    Fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys that came to install my TVs were amazing. I think one of the guys name was Chris. They were awesome, extremely professional and easy to talk to. They went beyond my expectations and they are an awesome team!

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Tv mounting

    Rated 5 out of 5 stars

    Geek squad installed my TV quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional. Knew exactly what to do to install my TV over the fireplace. Connected the inputs and tested everything before they left. It looks great!

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Professionalism

    Rated 5 out of 5 stars

    Great service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys who came out for install were on time and professional. They worked quickly, but did not cut corners whatsoever. My set up was neat and exactly the look I was trying to achieve.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Job Well Done

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used Geek squad to install and remove my old plasma that died on us. I wasn't very comfortable mounting my new 75' tv so I used geek Squad to help me out. From start to finish they let me know what time they will be arriving to clean up and finally the install. This service is so good they listen to me what I wanted to do how I use my new gear. I went over what I liked and disliked about what my family likes and they got it done in a reasonable time. Very professional during this time masks is a must cleaned up my area and took away our old tv as well. They gave me options on how I like the install done and we again talked about my custom install that day. So kudos to Geek Squad for making our day easy and fun what a great service!!

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge, Professionalism

    Rated 5 out of 5 stars

    Geek Squad mounted my tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jose was wonderful! He mounted my tv and connected all my devices. He was patient answering all my questions. Very professional and knowledgeable. I would definitely call the Geek Squad again!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Serviceman of the Year = DON BRANDON!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After a lot of confusion about installing our new television, we received not a five-star service rating but a TEN STAR! DON BRANDON made the installation and did a fantastic job. He respected our personal property surrounding the product. But, the most amazing task was modifying our existing wall mount His experience saved having to repair the wall for the new mount. He was also able to teach us how to properly use the new remote correctly. Please double thank him for us!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Sony wall mounted TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Appointment made the dau before and updated the next day. Arrived on time, were neat and organized. Removed old wall mount and installed new one. Took old tv and trash. Both were very courtesious and professional in setting up our internet and other perferred choices

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Professionalism

    Rated 5 out of 5 stars

    Totally worth it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first time hiring the Geek Squad...What a pleasant experience. They totally know what they do, and they do it fast and clean. Total peace of mind for you when it comes to installing a TV and do all the wiring.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Know what they are doing.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys know what they are doing. Seamless installation, very efficient and clean. They were friendly and gave great suggestions.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Best Buy TV install and setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job with the installation of the equipment. Not so good on setup. Lots of pushing the remotes but not much info to me. The setup is still not correct. When the TV/Sound Bar is turned off the cable box is still on. Can't turn off the cable box with a remote without creating problems with the TV on/off.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Perfection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad associates did a professional job. They were quick and efficient with the installation, then took time to ensure we knew how to properly work purchased item. Will definitely use their service in the future.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge, Professionalism

    Rated 5 out of 5 stars

    The best service ever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installers were so knowledge and professional! So helpful with suggestions on placement and such. Knew it was a bigger job than we wanted to handle and so glad we had these two professionals handle it for us.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Knowledge

    Rated 5 out of 5 stars

    Great job Geek Squad

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two young men were very professional and set up tv and sound bar and mounted the tv to the wall. They did a great job and were very knowledgeable. They even organized all my cords. Worth every $ to have the Geek Squad do your installation.

    I would recommend this to a friend