Customer Ratings & Reviews

I can honestly say the delivery, unboxing and wall mounting of my large (and HEAVY) tv was the BEST installation experience I have had from any retail company. Justin & his team showed a professionalism and friendliness that went beyond just getting the job done. Even though there were problems with the television itself, he made sure we were taken care of by arranging a replacement, and coming back to complete the job himself. I wouldn't hesitate to use Geek Squad for ANY delivery & installation job after his excellent experience. I only wish other companies showed this kind of dedication and respect for their customers.

The two installers, Brody and co-worker arrived on time and efficiently installed the wall bracket and TV. In addition, they helped set up the TV. They were efficient and very professional! Excellent service!

The Geek Squad are good they arrived with my 65 inch tv mounted and connected everything showed me how to operate it cleaned up and left and they were fast and they also mounted a 50 inch tv

Awesome geek squad techs. Installed wall tv stand and tv over fireplace. Very Professional, will be calling for another wall mount.

I was reminded the day before the scheduled visit they were coming. That morning, after loading their vehicles, I was called and given an estimate time of arrival. 20 minutes before they arrived, I was called and advised again. No surprises. The crew (2 men) moved a wall mounted 65 inch TV from one room to another. Then wall mounted a new 55 inch TV to the first wall. My crew was courteous, professional, helpful by providing advice and recommendations, friendly, and patient. The TVs are placed where we wanted, level, connected to all the devices that TVs are connected to. IOW totally operational when they were done. I will not have any reservations to call the Geek Squad for this type work.

We go the installing and un-installing service and we are very satisfied with the professionalism of the techs. They were polite , knowledgeable and performed the job with efficiency.

The geek squad was on time and did an amazing job mounting 2 tv’s. A 55 inch in the bedroom and 75 inch in the living room. The team was very professional and ensured and I would highly recommend them.

Scheduling was a major problem and the original team arrived more than an hour before the start of their scheduled arrival time and we were not home. That created major consternation since we were not able to reach BestBuy by phone for more than an hour. We then traveled to the local Best Buy where the manager, Xavier, interceded and made accommodations to re-book us for the following week. Kudos to Xavier! Then the team that actually did the install, led by Aaron, was patient, knowledgeable, and efficient. They did a great job!

Troy & Kasey with geek squad did an amazing job installing our motion mount & oled tv!! They were super professional & knowledgeable & nice!

We already had a mount on the wall. Geek Squad came out and set up all the channels for us. Service was great. The Geek guys were extremely nice and professional.

Best idea ever!!!! The gentlemen knew what to do and was very courteous! Job was completed in no time once they were scheduled and here!

Quick installation. Very knowledgeable. Very personable technicians. Highly recommend!

The gentleman that installed this TV was excellent. Very professional and did an amazing job.

The agents were very helpful and knowledgeable. They did an excellent job mounting my 86 inch tv in my living room, would highly recommend.

Mount techs did an excellent job. Came two hours early when I was sound asleep, but that’s a scheduling matter I assume. We agreed they’d come back later in the day during the window I had been told 3 times verbally and in writing from Best Buy, 12-8pm. They came at 10am - said they were told 7-3. I work late so that was not great! The mounting, installing and hauling away went very well. So 5 stars for Frick and Frack - Thanks guys, you turned a negative into a win. And hey, be nicer to Rich. He is very nice. Though both were clearly committed to the customer. I just felt bad for him. The other guy was a jerk to Rich at times during the process. I didn’t catch the other guy’s name though they both made sure my expectations were met and were respectful to me. Appreciated the successful install greatly.

The BestBuy representative ( worker) installed and connected all the cables from the smart Samsung TV as well as the sound bar. Everything was done professionally. He was very courteous.

The 2 young men were efficient, knowledgeable, polite. They answered questions and took the old TV and boxes with them.

The agents you sent where VERY PROFESSIONAL and KNOWLEDGEABLE It was Great to deal with people that actually knew what they were doing GREAT JOB

Two agents did a fantastic job installing a bracket and new TV over a mantle. There wasn't a speck of sawdust left. They moved the old TV, took all the packaging, set up the channels and wifi, explained how to use it, and left me with a big grin on my face. I will never try to install something myself again. Makes my Total Tech membership worth every penny. Plus, I have paid for the membership in savings every year I've had it. Thank you Best Buy!!

The men were very professional and knowledgeable about what they were doing. They were here before the time they were scheduled and they called first and asked if I wanted them or they could wait until the scheduled time. I told them it was OK to come and they did. They were in and finished the job before I even knew it. They instructed me on how to use it and they cleaned up after themselves Great people.