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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38693 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1453 Showing 29,041-29,060 of 38,693 reviews
  • Rated 5 out of 5 stars

    Geek Squad was not here

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You sent a 3rd party although we paid for the geek squad. He did a good job

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Good job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Even though they had to order a new mount and come back a second time the job was well done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thank you very much

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Steve was great and very very friendly. And did a very very very good job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Stable bracket good choice.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The bracket has a nice tilt feature to pull the tv out from the wall if necessary. It is secure and stable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad was awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    geek squad installed my btv and wireless mesh network. I could not have had better service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Flat screen mounting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did another great job mounting and educating us on our new tv!

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks for your kind comments! We pride ourselves in our customer service and our ability to solve our clients' problems and we look forward to helping you again.

  • Rated 5 out of 5 stars

    Home owner

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were so professional and explained everything they did I totally recommend the geek squad

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV mount to the wall

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great customer service! On time, friendly and respectful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice guys made sure everything was right and cleaned up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    very competent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent really knew what he was doing. Got the positioning right the first time.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 1 out of 5 stars

    Horrible experience.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It took over a month to get the Geek Squad to show up. Almost cancelled order and go to a third party installer. Their installation cost is well above most installer I looked into. Had to go to Best Buy store manager to get installation set up. The group that showed up were fast, efficient, cleaned up and set up the tv. Excellent installers.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    TV installation and 2nd TV re-installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Techs were knowledgeable and efficient. TV was hung and connected w/o any issues

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad helped with mounting tv and setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great work very respectful and very helpful Cleaned up when they finished and helped with setup

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great mount

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were great. My tv Is mounted perfectly. I love the range of the mount. I can direct it at a my next room over.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great piece of mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great customer service. Very professional. Highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV install and mounting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys showed up when scheduled, knew what they we doing, mounted the TVs showed me the new features, cleaned up and left. what more could I ask?

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Helpful and very service oriented - the best of any installer and technician I have had

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service and knowledgeable technicians. Needed 2 people to mount TV, not a DIY job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good service from geek squad. Very professional service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service was outstanding! Would highly recommend. Was on time and commuted during the entire install.

    I would recommend this to a friend