Customer Ratings & Reviews

My Geek Squad service was amazing! I had the pleasure of having Dorian and crew as my Geek Squad Experts. They called me when they were headed to my house. They arrived earlier than I expected - they wore face masks and shoe covers - they were courteous - careful - and efficient. I received great customer service and was also empowered with knowledge because they answered all of my questions (and I had A LOT). I am so happy that I chose to purchase the mounting service. The mount seems to allow us a better view of the TV from all angles within the room. The TV - the service accessories...........everything is great! I am so happy about my purchase.

The install gentleman was very nice and explained everything he was doing. However, I was concerned when a crew of one showed up. The information on how to use the new system was less than thorough and I was sorry that my shorthand skills are no longer efficient. I went on line and saved the manual so I could review how to do things.

Terrance was great and made sure we had what we needed to hang the tvs the best way possible. Very happy with his work and suggestions.

The agents set up our TV and were very patient in orienting us on all the features. They were knowledgeable and we were very pleased with the service.

Geek squad agents arrived as scheduled on time and were extremely efficient with large screen TV installation as well as helpful in answering questions on TV features and operations

Mounted 65 inch TV, above fireplace, very professional, took less than an hour, worth every penny, too large and clumsy for me to do myself at 56 years old, glad there is a quality service like this available

The agents mounted the TV and went through all the settings and took care of everything for us. They were very knowledgeable and helpful.

The agents who came installed my new 65 in TV with the sound bar hanger very quickly and efficiently. Thay set them up and showed us how to use them. Great service.

Total tech is the best. The staff is always so pleasant to interact with. Very professional and always on time. Thank you!

The agents removed and remounted not only the LG TV I purchased, but the new TV wall mount. They also reprogrammed my Harmony Elite to meet all my needs. Anthony and Jason were my installers and I was extremely satisfied. They answered all m6 questions and provided me contact information if I had any future questions. My only complaint was during the purchase process. I waited nearly an hour and a half in the store after going through the kiosk before I was met with a sales associate. In fact, I had to go back to the kiosk after waiting that long before I gasworks an associate and asked for assistance. At that time the sale was completed. NOT HAPPY ABOUT THE WAIT!!!!

The agents who mounted the TV did an outstanding job centering the TV and connecting to my video and audio equipment. They were very professional and cleaned up when done. Outstanding.

The Geek Squad team who put up the two TVs we bought were great. They were very careful to make sure that they were mounting where we needed them. They worked quickly and efficiently. A real plus team for Best Buy.

Geek Squad did an excellent installation of a 75” Samsung TV with wall mount and sound bar. Very pleased!

Geek Squad is the only reason I buy all my TVs from Best Buy. They deliver, set up everything, will relocate my current TV to another room I want, remove the boxes and will come back out and pick the TV up if I have any issues. And if you are a TotalTech member it's free. Other companies won't set up the TV, nor bring it inside your house, if they do offer install and wall mounts, it's separate from delivery, etc... If there's a problem, that's a whole other issue. Now with TotalTech you even get a free 2 yr warranty.

The installation and setup itself were excellent but there were a few issues that make 3 stars the most I can give. I knew exactly what tv I wanted when I came in and saw that they were in stock in a display. I told him I wanted it delivered and mounted and he rung me up quickly. That is where the communication aspect broke down. Considering the price of the delivery and mounting, I incorrectly assumed that the actual mount was included and the associate in his haste neglected to inform me that it was not. The morning of the delivery, the driver called and informed me that there was no mount and that it would be an additional charge or I could reschedule after I had my own mount. My next available off day was 5 days later so I went ahead and purchased once that he offered. I did eventually get the price of the mount refunded after speaking with a manager but in hindsight, I would have just had regular delivery, bought my own mount and had someone else install it which would have saved me another 50-70 dollars.

The Geeks were great. Professional, knowledgeable, and Neat. They took their time and explained the whole process. They help set up the TV so I could start enjoying it immediately.

This is not our first experience with mounting. We have always chosen this service because they are professional, clean up afterwards and have always taken the time to do the job correctly. In this case they discovered the existing mount was not going to work. They went back to store and returned with the right mount which was a roundtrip of about 40 miles. Very pleased with the outcome.

Once my install mess was figured out the Geek Squad delivered and installed my TV. What would have been a hot mess with my husband was a 20 minute process with Geek Squad. They were friendly, professional, quick and knew exactly what they were doing.

Simply the Best (in Midwest Lingo) - Wicked Awesome (in Boston Lingo) - The two Techs called to see if I still wanted their service, hours after their scheduled window for delivery and setup. They had an extended day of doing things for customers that wasn't planned. When they arrived, they scoped the wall, the old TV, and took pictures of how the components around the entertainment area were setup. They unpacked, wipe clean the new TV, and before you could say, "The Geek Squad is the Best (Buy)" [See what I did there?], my new TV was up and running with all components properly attached and running. While one Tech was cleaning up, the other taught me the new clicker and what it could do. Five stars aren't enough for what they went through and accomplished!

Roy was outstanding I couldn't believe how quickly, efficiently and beautifully he installed my new TV. He even saved me money by returning the mounting bracket I had purchased, as he determined the one currently in place was capable of handling the new unit. He also took the time to explain how to use the features of the new unit, and he took away all the boxes and packing materials. He was wonderful!