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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38693 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1472 Showing 29,421-29,440 of 38,693 reviews
  • Rated 5 out of 5 stars

    quick and efficient install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were timely neat and tidy, very courteous and helpful. Very happy with the service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast and on point

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast and simple. Did a good job. Tv is on straight and sturdy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was my second install and I requested the same crew because they did such a great job the first time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I highly recommend the Geek Squad. They were very professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfection! On time, thorough, job complete d with satisfaction.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    .

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    .DFGASDGHASDFLKJHASDLKFJHASDLKFJHASLKDFHALSKDJHLKASJDH

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very friendly competent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents didn’t leave until all of our questions were answered. Very friendly, knowledgeable and respectful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    55 & below wall mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really enjoyed this wallmount. It worked better than expected.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 1 out of 5 stars

    Money not well spent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After being so happy with the orginal install of my tv's, I decided to use Geek Squad again when we moved. I needed the same 2 tv's hung at our new address. I paid 400.00 for the mounting of the tv's this time around. The two men that showed up this time seemed bothered by having to do this job. They quickly stated that the two sound bars were not part of the 400 I paid already. Even though they were already attached to the tv's, after a quick discussion they started working and mounted both tv's. It look them roughly 45 mins, which means they each made over 200 an hr. I also gave them a 20 dollar cash tip bacause the main gentleman made me feel bad. Absolutely no customer service, went out of their pay to complain about having to put 2 screws in to hold up a sound bar. Did not ziptie and clean up cords and wires,(Installers 1st time look the time to do this). Unfortunately after this last experience we had, we not be using Geek Squad again. It's a shame, biggest waste of 400.00 I've ever spent.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad did a great job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs were courteous, timely, clean, and finished their work ahead of the estimated time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geeat job

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best buy geek squad is reliable and has great communication

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians were on time and did a very nice job of mounting my TV to the wall. I will definitely use them in the future. Thank you!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did great job installing my android tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent mounted my android tv and made all the connections. He also all my connections.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mount installers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were awesome.! Answered all of our questions and were very mindful of the Covid-19 restrictions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome agents!!! Thank you for the timely install.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great 3rd party

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    3rd party was great again idk why bedt have better 3rd party services than their own employees

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad set up 2 TVs quick!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents setup up two TVs for us and they were so helpful. The process was painless and I would use them again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sony

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV mounted … was damaged ( not installers fault) My problem was getting rescheduled

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    They did it professionally and to my wishes.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were very courteous and proficient. Took time to explain everything about the new TV that was mounted. Good job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV and brackets installed on the wall

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got my 56" TV on the wall in short time. With the remote set. Clean install. No miss drills

    I would recommend this to a friend