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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38693 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1497 Showing 29,921-29,940 of 38,693 reviews
  • Rated 5 out of 5 stars

    Geeks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional and efficient. On time courteous and very knowledgeable.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    eh

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the team that came to my house was very nice and friendly. However, the service was not completed as advertised (cords were no hidden), and the functionality of the mount is not able to work because they didn't have the correct length bolts for mounting. I am pretty disappointed, and more so, since I gave a review on the service and have had no contact from anyone.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Why sign up for a specific delivery time slot?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation crew did a great job, but.... they were supposed to be on site 7am to 1 pm (or something like that). They got to my house at 7 pm. Said service did not include hiding wires in wall. Also said they were at a installation for 42" for 4 hours. Not sure what took so long since dont hide wires. They installed wall mount and 85" tv in less than 45 minutes. Think they are over booked on installations!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Reliable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time. They did a great job! The Geek Squad is very reliable every time we use them.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Tv mounting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tv mounted was good but they couldn’t get the one remote to control all components

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tech that came out and was very professional as well as knowledgeable on tidbits on how to keep my TV screen clean.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installation services

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast and easy installation by the best buy crew, with no issues

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent mounted my tv and we discussed the best viewing height.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Went very well.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Luis my tech was outstanding. He was very professional , caring and wanted to be sure he accommodated my goal.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Geek Squad Installed Our New TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a Samsung 75” TV per the Best Buy Reps recommendation and had the Geek Squad install it at my house. The Installers were friendly and professional but the TV didn’t work as described for more than an hour and I have now had the Geek Squad back to my house 4 times in 2 months. They have even installed a new TV with the same results. Great pics but doesn’t communicate well with YouTube TV. Now I’m told this is a known issue….

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys that came over to mount my 2 TVs did a great job and were very knowledgeable about what they were doing

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wall mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad did all the work. Very clean looking and professional

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Tech was friendly; however, he was in a hurry to take care of personal business. I later learned that he didn't properly install/compete my service and I had to have a team return to my house to complete the task. I love Geek Squad and have never had a problem before. This was a one off but it was frustrating.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very quick installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad mounted the TV exactly where we wanted it on the wall. Good job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad install my TV very quickly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tool man who came out to install my TV on the wall the very good job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Mount!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great mount since it allows you to get behind the TV to use the HDMI and USB ports.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Agent install went fine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall agent did a good job mounting tv. I had to help mount on wall because assistant had to leave early. Other than that everything looks great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad installed my TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents mounted the TV and they were nice and friendly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great, easy to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick & easy, the geek squad has this in the truck if you need them

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick & easy, the geek squad has this in the truck if you need them

    I would recommend this to a friend