Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38692 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 151 Showing 3,001-3,020 of 38,692 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Excellent and professional

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm so glad I ordered this particular installation service. They were prompt, super friendly and very quick. They asked where and how I wanted my television mounted and where my blue ray player was going as well. They installed everything and set everything up. They even made sure that I was familiar with my new tv and blue ray player, the remotes and how they worked, how to adjust settings, etc. They made sure that I knew what I was doing and answered all of my questions. I'm pretty savvy and catch on quick. This saved me precious time setting everything up and hooking up to the DVR and satellite and hooking into the Wi-Fi, plus I'm tiny and couldn't have installed it on the wall myself. (Way too big and heavy) This service is a godsend

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Well Done!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very pleased with the efficiency, and accuracy of the installation. They arrived within the allotted time, calling 15-20 minutes before to say they were on the way. They were calm, polite and obviously had worked together for a while, with each one doing their set task. TV was mounted exacted where and how I wanted, with very little fuss or movement of furniture. I have a very small apt which they adapted to easily. VERY PLEASED.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Installation

    Rated 5 out of 5 stars

    Geek Squad Great!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did a great job of installing my TV and giving me a little training on operation of it.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Professionalism

    Rated 5 out of 5 stars

    great service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad team came and installed four Tvs for my Airbnb. Very professional and great service.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Great Team

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having the Geek Squad install and set up our new TV, soundbar, and subwoofer on a stone fireplace was the best decision we have made in a long time. They were so professional, friendly and helpful in getting the best viewing experience possible for us. What a great team.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geek squad great team

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Andrew and Thomas were quick, efficient and knowledgeable in setting up the TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very professional and quick. they knew what they were doing and communicated how they were setting up the TV. they even looked at the audio setup I have in my new house and made recommendations on how to make it work.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Highly recommend Geek Squad for TV mount and setup

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Are used the geek squad service to mount my TV and I highly recommend the service for TV mounting. My technician was very friendly and helpful and was neat. Also, the geek squad was good at communicating what time they were going to come. Didn’t leave in a huge timeframe where I was wondering all day long when they were coming. When the technician was here, he was gone within the hour but also didn’t rush which I appreciate.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge, Professionalism

    Rated 5 out of 5 stars

    Quick, clean, professional

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two gentlemen that came and installed my TV mount were very professional and knowledgeable. They cleaned up after themselves and offered suggestions as well. Highly recommend this service!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    This is the way to get a new tv

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With the technology available today, we really want to take advantage of every new feature. The Team from Best Buy was worth every penny. Brought the tv, installed it perfectly, set all of the streaming services we have. Cleaned up after themselves, and wished us good watching.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Great service!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team that installed my TV were punctual, knowledgeable, efficient, and friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thanks to Alex D. and the assistant!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was so impressed with Alex D. the Geek Squad guy who installed our 85-inch Sony TV on the wall he also solved a problem we had with the speaker. He and his helper were very courteous and worked quickly. Alex's excellent knowledge and advice was outstanding. They removed the old TV and helped store it till our daughter could pick it up. A great team the best of the best.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Professionalism

    Rated 5 out of 5 stars

    Installers

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent installed my tv with excellent results. They were very professional amd knew what they were doing with care

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Expensive but

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation team took my input making sure to create the experience I was seeking and were efficient in completing the project in timely manner. Kind of expensive but thier experience and know how was well worth it.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Excellent service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Roy that installed my new tv and wall mount was great! He even moved my old tv into another room and hooked it up. He also explained and showed me how to use the new tv. Fantastic customer service!

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Professionalism

    Rated 5 out of 5 stars

    Geek Squad are the Best installers

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service, prefect installation, friendly and professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and Professional.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Install was quick and looks great! I had an incompatible mount but agents had spare ones available and saved the day. Saved me a lot of time and headache. Worth every penny.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge, Tv mounting

    Rated 5 out of 5 stars

    Awesome!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is one of the two TVs that they mounted for me. They mounted both perfectly, they were also nice and knowledgeable about what they were doing. Overall, excellent service.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Outstanding Service!!!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had a 65-inch Samsung Neo QLED 4K Smart TV installed by the Geek Squad and they did an outstanding job. Dustin & Kaden were the techs and they know what they are doing, it did not take them very long to mount and install the TV. They answered every question we had and even told us things we should do so we could enjoy TV viewing even more. If I could request what techs to come in my home and install various items it would be Dustin & Kaden. The are total professionals at what they do and they know what they are doing.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Tv mounting

    Rated 5 out of 5 stars

    Isaac TV installation was great!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV mount was a success. Not only did Isaac mount fast, he also helped connect the TV to the network and assisted with my WiFi/router.

    I would recommend this to a friend