Customer Ratings & Reviews

Terrance was great and made sure we had what we needed to hang the tvs the best way possible. Very happy with his work and suggestions.

This was one of the best experiences I’ve ever had with service from a company. Mounting a 65 inch TV two guys came out from geek squad they knew exactly what they needed to do. They asked for customer feedback on the height of the TV. The TV was hung so straight I could not believe it. They even took a little vacuum and vacuumed up the little stuff on the floor. It was the best experience I would highly recommend their service.

The agent mounted the TV in the best position for ease of use and safety. Setup all the viewing options and adjusted picture quality. Explained use of the remote.

Everything went smoothly. Very professional. Very,very patient in explaining how to set up the tv and function of the controller.

The team that installed my TV were punctual, knowledgeable, efficient, and friendly.

On time (actually early) and the TV was installed quickly and without any issues. Installer walked me thru the setup and other than just familiarizing myself with the new menus, controls, etc the experience has been smooth.

The techs that delivered and installed my new Samsung tv were great. They were super professionals who explained to me everything that they were doing during the installation process. Efficient is the word that comes to mind to best describe them. They did a fantastic job of explaining the new tv and the controls for it. Additionally, they took the time to program my Amazon cube to control the tv and sound bar also. When they were done with the installation, it appeared as if the tv had always been in that spot! No wires were showing or anything. I would recommend the two of them to all of my friends and relatives!!

The men mounted and power sourced an 85” tv, mounted the sound bar and power sourced the tv’s in 2 additional bedrooms. Their professionalism and service was outstanding. I recommend them highly.

The Geek squad did a great job mounting my new tv and connecting it to my cable and game system also they connected my sound bar to it.The geek squad was courteous and explained everything perfectly well

Geek Squad is the only reason I buy all my TVs from Best Buy. They deliver, set up everything, will relocate my current TV to another room I want, remove the boxes and will come back out and pick the TV up if I have any issues. And if you are a TotalTech member it's free. Other companies won't set up the TV, nor bring it inside your house, if they do offer install and wall mounts, it's separate from delivery, etc... If there's a problem, that's a whole other issue. Now with TotalTech you even get a free 2 yr warranty.

We’ve replaced 3 old tv’s in the past couple years with Best Buy and the Geek Squad. All have gone smoothly and flawlessly. This last time we only had one “Geek” come, usually with the big screen tv’s they’ve sent 2. We can’t help much due to back/shoulder issues, but this guy was great. Did the whole thing (removing old mount, replacing it with new mount, and getting the 65 in. TV up there with no problems.

The best service I have experienced so far. I was skeptic about it at 1st but the Geek Squad was amazing so clean,professional & Informative on site. Will Def call them again for install.

I recently had my new 77-inch TV wall-mounted, and the entire installation process was smooth, professional, and stress-free.

I had purchased a Sony TV and the Geek Squad membership in late January,2023. That I was so pleased with both TV and Geek Squad service I returned and bought the same TV but this time the Geek Squad service was exceptional. The technician was so helpful and spent over an hour helping me set up be second Sony TV. I was always satisfied with Best Buy in the past but this Best Buy and Gerk Squad are suburb? I am so elated I want to purchase a third Sony TV

TV/Display setup Mounting Large very amazing purchase geek squad did amazing Job best Gift for the family

The installation and delivery technicians were excellent. They were efficient and they also practice safety when entering my home by wearing mask. They were knowledgeable and installed my television and wall mount seamlessly. However, I was told by the technician after I asked why the cords were not inside of the wall that the salesperson failed to add a wall kit. I explained to him that I told the salesperson that I wanted the courts inside of the wall but the wall kit was not added and I was told that I needed to pay an additional delivery and installation fee so I will be contacting the store manager to discuss this.

The agents set up our TV and were very patient in orienting us on all the features. They were knowledgeable and we were very pleased with the service.

I was very impressed how professional my TV installation was. It was mounted perfectly and with care. They also gave me a quick demo.

Tremendous job by these professionals. Very helpful and professional when they mounted our new 77in TV perfectly. The were knowledgeable with other tech areas I had questions about, and had great suggestions on how to optimize all our families media needs. I wouldn't hesitate to have them out again for any other tech services needed. Thank you, Iverson and your team!

The agents were helpful and did a great job mounting our TV. They also answered our questions about the TV and finding our way around our first Smart TV. We love where it is on our wall.