Customer Ratings & Reviews

Geek Squad installed the new TV and fixed my rear surround sound speakers. They were excellent and friendly!!

The television installation was fine and the installers did a good job. However, my experience during the twenty (20) days between the purchase date and the installation date was far from smooth. The television was purchased to replace a broken television at our condominium. During the 12-Sep purchase, I was given an initial installation date of 16-Sep and I provided the name and cell phone number for our tenant who is renting the condominium. I shared the date with our tenant and asked him to ensure he was at the condominium on that day. Unfortunately no one from Best Buy came that day. Nor did anyone from Best Buy call to advise that they were not able to make the appointment. No-show – no-call. I was able to schedule a new appointment for 20-Sep. Again No-show – no call from Best Buy. Finally, Best Buy arrived on 02-Oct to install the television. Again, the technicians who completed the installation did a good job, but the delays, missed appointments and overall scheduling issues made the process frustrating and unnecessarily prolonged. Your question at the end of this link, "Would you recommend Geek Squad service to a friend?" forces a Yes or No answer. I selected Yes only so I could submit this review. If free text was available for this question, I would add Yes, but only if I had a dedicated person who would be assigned to my installation and accountable for the success of the project. During my several chat sessions and live discussions with Best Buy, not one person representing Best Buy was accountable for the missed appointments and multiple execution failures.

The serviceman came and did an excellent job in mounting. Looks professional.

The geek squad was good. However the tv goes black. It has been an ongoing issue since I got the tv

PERFECT PERFECTO excellent love where its position

I have had total tech for 4 years and now you are not including tv mounting Manager said that Best Buy in store can help and in store they said online will help I got a run around Seems that without that included doesn’t make sense for me to continue to be a loyal customer

The installer for the 55" took additional time to install and was great

On time, efficient and very thorough install . Great price!

Eddie did a great job installing and mounting my tv so nice and professional!!

They were quick, mindful and very knowledgeable. They helped with properly positioning the TV's.

Helpful & good install. Explained & did good job

The agents were excellent. They showed us how to operated everything. Cannot thank them enough.

Tech mounted my TV and hooked up all my devices to it and have me a tutorial. Excellent customer!

Very determined took 3 attempts because cable company had not connected service properly... good job

Great Service by Team to install our TV and came on time and install fast

Agents were helpful and mounted my tv and went out of their way to explain stuff to me

EXCELLENT SERVICE AND INFORMATION PROVIDED ON HOW TO USE

Loved the team! They were professional and did a great job!

Great wall TV mount for my 65" Toshiba TV, outstanding

The agents were diligent and meticulous in mounting the tv