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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38693 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1530 Showing 30,581-30,600 of 38,693 reviews
  • Rated 5 out of 5 stars

    They installed quick and was super easy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome job. Made the process easy and was in and out within 30 minutes

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Knowledgeable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Knowledgeable and easy to understand. Keep it ip, Job well done!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast and professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service provided was exceptional and fast. My tv looks great mounted!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Contractor

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very knowlegable and fast . Excelent service , on time !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad- Great Job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad agents were courteous and professional, great job guys!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Chad wall mounted and installed both our tv’s. Great service tech.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 2 out of 5 stars

    Unsure on how to review this

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tv was mounted with a tilt. I had to hire someone else to remount the TV because the tv was to heavy for the installer. Plus, they attempted to convince me to buy a newer tv. According to the installer, if the tv is more than five years old, Best Buy would not allow them to mount them.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Late, Smudged but Mounted

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    To start this review I would like to say that the TV is mounted, level and was done in about 30 mins from when the geek squad agents arrived to when they left. If thats all you care about then they did a good job. The problems my wife and I had with this service are as follows: Problem 1. We received 2 phone calls saying the GC agents would be there from 8 to 12. The GS agents didn't show up until 12:20. Problem 2. The GS agents were rough with our $4,000 TV. Putting it screen down on our furniture without great support and picking it up/down roughly. Problem 3. The GS agents left smudges all over the edges of the screen of the TV. When asked they said Amazon sells good screen cleaner. For a service offered by a well known company and for the amount spent on the service we were expecting them to be on time at the very least, handle the TV in a safe way and leave the TV as clean as they found it.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      We appreciate any feedback we receive from our customers, and we thank you for taking the time to call our attention to your recent TV mounting service. While it sounds like the installation has been completed, it’s disappointing to hear your install didn’t go as smoothly as we would have hoped. We’re consistently looking for ways to improve the level of service we’re able to provide our customers, and posts like this help us to do just that. We’re hopeful this experience won’t discourage you from utilizing our Geek Squad services again in the future.

  • Rated 5 out of 5 stars

    Tv install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent almost sinked our remotes but not correct yet. Nooooooot

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great instal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service , very knowledgeable in the products and in the installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Two part Installation done in unison.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Please see the other TV installation review. Everything was exceptional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my tv and answered my questions and were very helpful and friendly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thank you so much for setting up and mounting my TV. You were so great and knowledgeable. I really appreciate it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Did it fast and on time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent professional and friendly. Cleaned and removed all packaging

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LOVE GEEK SQUAD.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I LOVE GEEK SQUAD. THEY MAKE MY LIFE SO MUCH EASYER AND TOTALY WORTH THE PRICE.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    satisfied

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Satisfied with service. Satisfied with service. Satisfied with service. Satisfied with service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best team

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The crew made it on time and didn't waste any of mine at arrival. Very professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional and quick!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service! I would definitely recommend and will select this service in the future.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Not cheap material. It is solid and dependable. I would suggest it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product has one flaw. It moves after you set it in place.

    I would recommend this to a friend