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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38693 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1547 Showing 30,921-30,940 of 38,693 reviews
  • Rated 5 out of 5 stars

    Geek Squad made it easy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad team did a great job in helping to make our move seamless and easy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service from the Geek Squad, again!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service from the Geek Squad…again!!! Highly recommended

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    BASIC TV MOUNTING

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THE MOUNTING WAS DONE PERFECTLY. THE ONLY THING IS THEY DO NOT HIDE THE WIRES.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad A+

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast friendly install . On time. No problems. Thank you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my device quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were knowledgeable, respectful, and installed the Google Neat quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These gentlemen were fantastic. they were professional, helpful and very courteous.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great services. Knowledgeable, polite and very professional. I will definitely use this type of service again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is great for people that don’t like to mess with hanging devices

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional, competent, speedy. Well done! Would engage GS again without hesitation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Basic TV Mounting - 56" and Larger

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Basic TV Mounting - 56" and Larger was installed and looks very professionally done.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    85 in TV mounting.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Advised of arrival time and arrived at that time. Courteous and kept updated as to progress. Left area clean.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guy are OUTSTANFDING professionals that do quality work. I will use them again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great team

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were great. Got the tv up and mounted where I wanted it with ease!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad set it all up.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team was great and professional plus they programmed the new TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good mount.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad installed my tv with this mount and it preforms awesome. Great choice of mount.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 1 out of 5 stars

    Terrible 3rd party experience

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Went in to Best Buy to pick up my TV. Stopped by the geek squad counter to check installation prices, 2 amazing geek squad members sold me on the geek squad membership. Next day installation booked. To make a long story short: 1) an outsourced company showed up late 2) the guy called me, made a racial slur then actually showed up to my house 3) he installed the tv improperly, just threw it up on the wall didn’t even ask me if the position was ok (too high, low, center) 4) when I asked him about it he said he couldn’t move the tv down, and that’s what happens when you mount a $1000 tv on a $20 mount 5) Someone had to come the next day to move the tv down Many apologies from geek squad, was not compensated for my GRIEF or the disrespect from the company. Will not be renewing this membership, tempted to be done with Best Buy altogether.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks for uploading your review. We expect our Agents to offer exceptional service and communication. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope that you will give us a chance to make it right and reach out to us at (800) GEEK-SQUAD or (800) 433-5778.

  • Rated 5 out of 5 stars

    Geeksqaud (mark and Nate) were amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mark and Nate were absolutely amazing to work with

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very knowledgeable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did an excellent job. They also answered several questions I had. Very patient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Support

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional all around. I was very happy with the install.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick, reliable service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    65" tv installed by Best Buy agent who showed up "on time" and completed quickly.

    I would recommend this to a friend