Customer Ratings & Reviews

Every time they have come out, they have been great. Knew exactly what to do to solve all my problems. Loving the set up of my tv and the tv itself.

My tv was delivered and installed right after the superbowl and i absolutly love it! The install team wall mounted and hid my cords in the wall. They did an amazing job!

Geek Squad - Steve, was very professional and efficient when installing our new 55”TV on the wall. He was very respectful of our living room, and careful not to make a mess, and cleaned up after himself. He explained everything and made sure we understood what he was saying. Was very pleased with his service!!

Great job by Geek Squad rep. Knowledge efficient offered good suggestions and very nice person.

The agents were professional, courteous and got the job done in no time. They used the mount I provided to them and carefully mounted the TV and the wall mount, and even used zip-ties to make the cables look less intimidating. They do offer a separate cable concealment service which I plan to use at a later time. Overall a very satisfied customer :)

The Geek Squad team who put up the two TVs we bought were great. They were very careful to make sure that they were mounting where we needed them. They worked quickly and efficiently. A real plus team for Best Buy.

Geek Squad Agents expediently installed, mounted new 65 inch smart tv. Agents were accommodating & knowledgeable when presented with insufficient equipment for existing/new tv.

Gene and Tammy were awesome... super professional and friendly. Really good at the job.. will recommend them for wall mounting your TV. You don't want to take a chance DIY. Much more peace of mind for the small extra price

Hiram was extremely kind, helpful & patient. He came back to finish the job when Spectrum had not done something properly. Hiram came back as promised and made things work even though it disrupted his schedule. We cannot thank him enough. It would have been easy to just blame the problem on Spectrum and not finish the job (since he couldn't without cable working), which would have required us to call Best Buy again & start the whole process over. Hiram is a valuable asset to the company.

Techs were professional, quick to install and helped explain all the features.

The installers were professional and knowledgeable. They arrived on time and quickly had the TV unpacked and mounted. They cleaned up after themselves and followed all Covid protocols.

Bryan is our in-home consultant & Leon was the tech. Excellent service from all three gentlemen. Yes. The third is a nice gentleman who travels and helps Leon. Always asking how they can help more. We recently purchased large TV & other items. The best of the experience is how Bryan comes to our home and visualizes how everything will look and work. Excellent knowledgable & Professional. Leon and his assistant always sharing tips and very informative when came to explain all the settings and how to get more great experiences with the products we purchased. Excellent service especially the great employee's Best But has.

The tv looks great on the wall. The technicians were very nice. There were a couple of scheduling difficulties. They canceled the first appointment and the second appointment had some issues as well. They cut the hole for the cable/power bridge too large, even with the supplied template. They glued/caulked a piece of the sheetrock in to fill it in. Not a real professional way to fix their error. It is behind the tv so i guess it won't be seen. But i will have to deal with it if we ever move someday.

The agents that came out were great !! They installed the wall mount very quickly and installed my tv on it . They also hooked up my devices to it and everything is amazing !!

They arrived ahead of schedule mounted the TV bracket and TV, hooked up all my peripheral equipment, tested everything to make sure it worked. They spent about 20 minutes showing us all the basic operations. I’m an electrical engineer, but I was please and very impressed with the service and kindness of the technicians not to mention product knowledge

Having Best Buy deliver and install our 85 inch TV was the best decision we made. I will use them for all purchases in the future. Professional, on time, knowledgeable, clean and informative.

Geek Squad was excellent once again. The job was a pretty simple articulating TV bracket installation, but it needed to be affixed to a decorative brick fireplace. I called as I was too busy at work to get the work done before an important event at our home, and they were able to schedule us quickly. The communications, work, and clean-up after the job was completed were all very professional.

The installers were great. Very friendly and very professional. They encountered a few problems which they were able to quickly solve. So often this is not the case, so I really appreciated it.

Really have nothing to complain about! They took less then 1 hour and set it to just the perfect spot on the wall

Geek team Eric & Nate provided outstanding service - re-designing the home theater - adding components as necessary. They professionally installed TV on the wall, hiding cables and most important setting up the many user interface options. They provided a heads-up on arrival time, left the site clean, reviewed user operation and answered all my questions.