Customer Ratings & Reviews

The Geekers did a great job. We already had a heavy duty wall mount for the set we were replacing, but it turned out that the mounting hardware on our new TV was placed far lower than on the set we replaced. So the guys completely removed the wall mount and re-installed lower it so that the new set’s location was perfect. They then reconnected our HDMI cables, programmed our cable remote for the new set, and tested everything. Finally they cleaned the room completely and even carried our old TV out to my car so that I could re-home it at a friend’s house. Very professional, and very friendly.

The geek squad team that came to the house was great. They were quick, knowledgeable and made sure we knew how to operate everything before they left. I would definitely recommend them for an installation

These guys,( and gals) are good, fast and explain everything. I felt like I was taught very well. It is a learning experience and every time I delve into all the features I always find out more of it's features. The install crew are GREAT.

The guys called 24hrs ahead to confirm a smaller arrival window, and also called me as they wrapped up their previous install. They were knowledgable, efficient, and they we're good conversation.

Set up was very efficient and helpful. They helped me set up all my apps too

The two Geek Squad guys arrived at my apartment building 15 minutes after they called. They scoped out the path they needed to take, brought in the TV and wall mount, marked the wall with blue painters tape to show where the mount needed to be and had the TV mounted with no cords showing in just a few minutes. This was a simple TV installation with no other equipment to be connected. I have used Geek Squad for years and have never had a disappointing experience. But Geek Squad is not a product so quality is dependent on your local Best Buy and who they hire and how they supervise. I am a Total Tech member so installation was free.

The agents you sent where VERY PROFESSIONAL and KNOWLEDGEABLE It was Great to deal with people that actually knew what they were doing GREAT JOB

I gave four stars because I don't think the cost was a little high for the amount of work done. They did a good job of mounting the TV. One of the speakers is a little off on alignment but I think I can correct it. I think the cost should be $50 cheaper.

Always a pleasure to deal with Geek Squad. Installers did a great job, Friendly knowledgeable and very helpful!

I had geek squad install a 70 inch tv on my wall. They showed up on time and were very fast with the install. They knew exactly what they were doing when they showed up, went above and beyond and cleaned up everything they did. Great job

Fast, polite, knowledgeable, neat, on time; willing to check my computer. I recommend them to all to all my friends, patients and neighbors

As always , the geek squad technicians were friendly and knowledgeable. They made sure the TV was mounted properly and programmed the TV and explained everything. Asked if there was anything we wanted programmed special and they set it up for us.

Very friendly and efficient service! It only took 2.5 hr to finish the work nicely.

Installer was professional, I had everything ready for TV, great experience.

This is my 4th time using Best Buy to mount Tvs, and as usual, the Geek Squad teams were great. The team was courteous, answered any questions, and took care of the little details my OCD would be going crazy over: no exposed wires, tv centered vertically and horizontally, etc. Overall, consistently a great experience.

The Installers were Fabulous. Extremely Knowledgeable mounting and setting up the connections as well as explaining the Features.

Agents mounted tv, set up sound bar and speakers. They made sure I liked placement of tv, as well as everything was functioning correctly. Very pleased with the service.

The geek squad mount my TV and then they made the initial set up including connect it to the Internet wifi.

Total tech is the best. The staff is always so pleasant to interact with. Very professional and always on time. Thank you!

The agents were supremely helpful in installing my tv. I had to return one and replace it with one i bought instead and they were great about it. They were almost too helpful trying to tell me things about the tv i already knew lol. I already had a smaller LG tv. I appreciated all their help especially during this COVID-19 time. They are risking a lot supposedly. Who knows how serious this thing really is. They wore masks and gloves and set up a safety perimeter that i wasnt allowed to cross, which actually made it harder when they were trying to tell me things about the tv as i have to actually do things to learn them. I will definitely use Geek Squad a hundred more times im sure and i gotta tell ya the Total Tech plan is a great money saver.