Customer Ratings & Reviews

Prompt, polite, efficient, and successful - could not have gone more smoothly.

The gentlemen installed my wiring and then remounted my TV so everything went well.

The television installation was fine and the installers did a good job. However, my experience during the twenty (20) days between the purchase date and the installation date was far from smooth. The television was purchased to replace a broken television at our condominium. During the 12-Sep purchase, I was given an initial installation date of 16-Sep and I provided the name and cell phone number for our tenant who is renting the condominium. I shared the date with our tenant and asked him to ensure he was at the condominium on that day. Unfortunately no one from Best Buy came that day. Nor did anyone from Best Buy call to advise that they were not able to make the appointment. No-show – no-call. I was able to schedule a new appointment for 20-Sep. Again No-show – no call from Best Buy. Finally, Best Buy arrived on 02-Oct to install the television. Again, the technicians who completed the installation did a good job, but the delays, missed appointments and overall scheduling issues made the process frustrating and unnecessarily prolonged. Your question at the end of this link, "Would you recommend Geek Squad service to a friend?" forces a Yes or No answer. I selected Yes only so I could submit this review. If free text was available for this question, I would add Yes, but only if I had a dedicated person who would be assigned to my installation and accountable for the success of the project. During my several chat sessions and live discussions with Best Buy, not one person representing Best Buy was accountable for the missed appointments and multiple execution failures.

Fantastic! Installation on a 75" TV. On time and professional.

Two guys act as one. Great communication made the job simple

The service was exceptional. I would highly recommend this service to my friends and family.

The agents mounted my tv and connected the parts in a timely and efficiently manner.

Technicians did a great job installing and mounting our new TV. Looks and works great.

The tech. was professional, friendly, and knowledgeable.

Can’t go wrong with Geek squad. Had my 2 TVs mounted and it’s holding up pretty good!

Great purchase Happy with the product. No issues so far.

They were quick and friendly. Only problem is they didn't leave the book for the tv. So now i don't really know all the advantages to our new TV.

Bought flush mount(ing) and the most expensive installation option ($250.00 vs $99.00 from Samsung direct). TV is not flush mounted as promised and no return calls. Crew was super professional and in the end, install is not as promised

The agent was on time, very professional & happy with the installation

The agent helped to assure my television was working and connected to my WiFi and other related electronics.

Great service and easy to talk too, I will recommend to anyone

Agent took care of fulfilling my requests. Great job. Could not have managed myself.

The technician who set up our TV for us was knowledgeable, helpful and efficient.

Once again, geek squad has went able what's required of them. This is the only company I will trust to mount my tv's!

It was a hard job but they did a good job. they didn’t bring the correct tools and we’re able to mount the speakers.