Customer Ratings & Reviews

I paid and scheduled my Geek Squad service to mount my TV a week in advance. They called me the day before they were suppose to install and cancelled service stating that one of their installers called in sick. I called in their service center to reschedule and set up another appointment for the following week. Once again they called a day before the scheduled service date and cancelled once again and said I needed to set up another appointment. I called a local installer and they came out two days later and did a wonderful job on the installation for less money than Best Buys Geek Squad charged me. Now to try and get a refund for paid for service not rendered. By the way I purchased another TV from Best Buy and scheduled service and the same thing happened about a month prior. The day they were suppose to arrive for installation they said they could not make it due to weather. I rescheduled for the following week and they did arrive that time to install. I'm so disappointed in their customer service that I don't think I will purchase anymore products from Bestbuy.

Greek Squad guy did a good job only down fall was tv cord not long enough. Had to use extension cords.

Excellent product. Works just as it should. Perfectly installed by GeekSquad

We bought two of these mounts, one for each set, and they are both excellent.

Excellent service and was very professional. Did a great job!

On time, very courteous and install perfect as expected.

The two young men were very professional and knowledgeable.

The Geek Squad did a great job on all of installation

The technicians did a great job they were very knowledgeable

Geek squad came out and set up well, they were friendly and have good customer service skills

In home service was exceptional - great value and great service

The service was great. The tech guy was very clean and professional.

The guys did a good job. However after they left, we had to remount the TV.

55” TV ... 1/2” above & below tv no problem. Installation was difficult due to space provided.

I had Geek squad install my tv. They were great. I paid extra the day it was installed to hide the cables.

The agent mounted my tv and handled all the parts.

I purchased a tv install with my TV. After a month or so, I decided I didnt like the placement of the tv on the wall. A friend helped me remove the tv to then reinstall it. When we went to remove the tv mount we found that the tv was not correctly installed to begin with. The mount was only partially placed in the studs and the wall was damaged beyond the holes as it appeared the placed the bolts then forced the bracket/bolts to move creating a hole that appeared in the shape of a line near all four bolts. In other words not only was it not properly in the studs but the integrity of the drywall was also damaged. I am fortunate that the 70 inch tv did not fall off the wall. Sadly I was not aware upon installation and even tipped the two who came to install it. Not only am I out the cost of the poor install but also that tip for work that was not correctly done. I'm am very lucky that I decided I didnt like where the tv was at and decided to move it or the outcome may have been costly and dangerous.

Excellent, fast Service, very respectful and knowledgeable guys.

Excellent, friendly and very knowledgeable what they do.

Always give excellent service. They especially have good customer service.