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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38693 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1609 Showing 32,161-32,180 of 38,693 reviews
  • Rated 5 out of 5 stars

    Set up well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad came out and set up well, they were friendly and have good customer service skills

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mounted Well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They arrived and mounted the TV above the fireplace and I am happy with it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed tv great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tv works Great. Agents mounted and set up all speekers necessary .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    AMAZING SERVICE!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad came on time, was very helpful, communicative and best of all, quick.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad made installation look easy .

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent made it look easy . I was very pleased with work .

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Expected Geek Squad Install got subpar sub

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Disappointed. The installers were not from Geek Squad. The schedule was from 7am - 1 pm. The window was too long and I did not hear from anyone so I called multiple times to get a better idea of when they were coming towards the end of that window and sat on hold for over 15 minutes twice. The installers finally called at 1:10 to tell me they were running late and were surprised that I was not happy with their explanation that “it’s only a few minutes after 1.” They arrived in a minivan with out of state plates, and when they saw that I had a sound bar and bracket purchased from Best Buy at the same time as the Tv they said that is not on the work order and started playing with his phone like he was contacting Best Buy. I asked what Best Buy said and the installer said they are not able to connect with Best Buy but would do it if I paid cash. Otherwise they were not doing the install. The tv is still on the wall so I guess I should be grateful but either the TV or the sound bar are crooked. I chose Best Buy because of geek squad and ordered geek squad Installation but received subpar service from subcontractors.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thank you for taking the time to provide feedback about your experience. While Geek Squad does sometimes work with trusted third-party service providers, those technicians should still live up to our high standards for service and support. We’d like to sincerely apologize for the inconvenience, delay, and burden you have faced. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.

  • Rated 5 out of 5 stars

    INSTALLED QUICKLY

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad agents installed my TV's quickly and cleaned up behind them

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent setup and mounted my 65" TV to the wall. They did a good job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great work by William (Bill) and Devin!!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents William and Devin mounted my 2 TVs and connected them to all other devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed TVs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad did a great job on the tv mount installs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Exceptional service / Michele & ?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    55” TV ... 1/2” above & below tv no problem. Installation was difficult due to space provided.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad did a great job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    agent was great. hooked everything up perfectly!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super Easy Install, professional and tidy!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With the help of Geek Squad the man cave is now ready!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    THE GEEK SQUAD IS GOOD

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The GEEK SQUAD team are the best, they will make sure you are happy with their service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad is Amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Product..Works extremely well for our New TV,,,,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    First time use and on time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad performed just as ZI had hoped. Very satisfied.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love what the Geeks do

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents hid all my components. And organized it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Install Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were quick, experienced, respectful, and did a good job! They went over the functions with me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv mounting

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geeks were Awesome! Explained to me what they needed to do and were respectful and clean

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Arrived on Time - Quick Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs arrived on time and completed an efficient & professional job.

    I would recommend this to a friend