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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38688 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 161 Showing 3,201-3,220 of 38,688 reviews
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad technician very conscientious in his wo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service technician did an excellent job in mounting the HDTV to the wall, taking my requirements into consideration. He thoroughly explained how to access the cable stations and the streaming sites. He did an excellent job in clearing out all the packaging materials and the old HDTV.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad TV installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Smooth sailing. Polite and competent installer. Packaging removed.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Great Team!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two Shawn’s that came out were excellent! Very knowledgeable, kind, helpful and professional! Really knew their “stuff!” I tried to tip them they were so awesome and they absolutely refused- saying it was their pleasure to help us, and they were compensated well by their company! What nice guys and a great installation experience!

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Knowledge

    Rated 5 out of 5 stars

    Worth the expenxe

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent tech. He had my new large gaming monitor mounted on the existing swing arm in 15-minutes. He was very knowledgeable and polite.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Great Installation Team

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team was great. They were efficient, professional and patient with me when I needed to remember my password for my Samsung account. I highly recommend them!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Impressive service by Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very courteous and Professional. Did a nice job in mounting the corner TV wall mount. He also secured my Apple TV box.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Installed and hauled away the old TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two young men were very helpful in getting the TV mounted and made sure our remotes worked and our TV ears. We were impressed with them both. Very nice and professional

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Went the extra mile

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There was a slight mix up in the original order that required a trip back to BestBuy to fix. The installer was very understanding and offered to come back after his next install was completed in order to avoid rescheduling on a different day. Once the correct product was on site he returned and hung our new TV and sound bar quickly and carefully, then talked me through how to operate everything. Great experience.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Knowledge

    Rated 5 out of 5 stars

    Great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The rep From the geek squad was excellent. The mounting done of the 65 inch TV was done perfectly. The rep was patient and knowledgeable and we would highly recommend this service.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Great installer and service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast efficient service. Friendly installer that was knowledgable and prepared for issues.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    84” LG TV install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thomas C and James did a great job. Very professional and informative on installation and use of tv. They went above and beyond with the delivery and installation. Highly recommend them. The manager Josh also went above and beyond to make this installation happen flawlessly special thanks to Josh and Thomas for going the extra mile to make everything happen perfectly!!

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    perfect service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the two gentleman that showed up were courteous as well as very determined to make sure my TV (85 inch) was secured the best it could be for drywall. There was no way I could have done that alone. They originally had the mount mounted with screws but after they decided to change to anchors. I am extremely happy with their quality.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad installed my new LG tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am so happy with my new tv. The men who came to install it couldn't have been more helpful and preofessional. They went above and beyond to make everything clear. I very much appreciated it and it confirmed that being a Geek Squad loyal member is definitely worth it!

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Tv installed quick above fireplace.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service and knowledge on mounting a tv. Would definitely recommend!!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Jack is great installer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jack was great as always. Job was well done and my tvs were all installed great.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Thank you Geek Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did a great job of hooking up my tv and soundbar and mounting them on the wall. Clean neat and fast

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    a title

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    quick and easy. They used the old mount (replacing a TV) and told me the external HD antenna we purchased would be ineffective at our range from the signal. Professional, knowledgeable, prompt, and efficient.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    TV Installation - Return/Exchange

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were excellent both with installation and overall knowledge. Unfortunately my first TV was bad out of the box but the lead agent took it upon himself to set everything up again for him personally to come back out to house with new TV. Even though it was weeks later, I felt the gentleman genuinely cared about the situation so was worth the wait.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    55” TV Wall Mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wall mount was very simple to install with the template when you find the stud. The adjustable mount makes it easy to watch TV anywhere.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek Squad for the win.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad guys were on time and efficient. Answered all my questions and got my tv all set up and sound bar connected.

    I would recommend this to a friend