Customer Ratings & Reviews

I had an excellent experience with Geek Squad when they came to set up and mount my TV. The team was professional, efficient, and made the entire process smooth and stress-free. They didn’t just mount the TV, they also gave me helpful tips to get the most out of my setup and made sure I understood everything before finishing. I really appreciated how thorough and friendly they were, ensuring I received the best service possible. Highly recommend!

The gentlemen that mounted our TV did an excellent job asking about our preferences: where we envisioned the TV, where seating would be, and then looking at lighting to ensure the TV would be mounted in the best position and at the optimal viewing angle based on those discussions. They also helped us figure out what we needed for future connection to a surround sound system. Thank you!!

The agent had to wait for 3 hours for the delivery truck to bring the tv, of which he waited patiently for the truck. Once the tv did arrive he had to deal with it for another hour and half before we found out that at&t had disabled the cable box. Of which he skillfully connected it and was on his way. This young man is definitely an asset to your company.

At first we had wanted to use a totally flat wall mount. After a closer look at the packaging and speaking with the installers, we went with this particular mount. We have a 75 inch tv.....they are heavy and we didn't want something that wasn't rated for that size of tv. It does stick out from the wall a bit..,...but that has proved to be quite advantageous for us, as we can turn it a bit to see it better from the dining room, as well as tilt it forward if we are on the floor. It moves very easy and is not a big deal to have it protruding those few inches and for the comfort of knowing it is securely mounted.....well worth using this mount instead of the flat wall mount.

the two gentleman that showed up were courteous as well as very determined to make sure my TV (85 inch) was secured the best it could be for drywall. There was no way I could have done that alone. They originally had the mount mounted with screws but after they decided to change to anchors. I am extremely happy with their quality.

Geek squad arrived on time and mounted tv on wall and hid wiring in wall with a Legrand kit. Also synced new headphones to tv. Work done neatly. Pleased with the service I received. Only initial concern, was that when crew arrived they did not know I wanted cords hidden in wall. It was not an issue because I had figured out what to buy in advance from Best Buy to accomplish this. But when I initially ordered tv and service on line, there was no way to make clear exactly what I wanted. Online check list of what customer wants done might be useful for future.

Since I purchased a 75” TV, figured I would use some professional help. Geeksquad guys arrived on time and helped to figure out the best height and position for my TV and start to put on the rack. I mentioned there is a bathroom right behind the TV wall, so they double checking the wall to make sure they don’t hit any surprises behind the wall. Took them 1 hour from arrival to finish plus clean up any dust and trash. Will use their service again!

They mounted all tvs properly. Very knowledgable and courteous

Best Buy Review I recently visited Best Buy to upgrade my home entertainment system, and I was thoroughly impressed by the experience. The store was well-organized, making it easy to find what I needed. The staff was knowledgeable and eager to help, providing great recommendations based on my budget and preferences. I ended up purchasing a 4K smart TV and a soundbar. The selection was vast, with options for every price range. The employees were able to demonstrate the products and answer all my questions, which made the decision process much easier. Recommendation I highly recommend Best Buy for anyone looking to purchase electronics. Their wide selection, competitive prices, and excellent customer service create a seamless shopping experience. Whether you’re upgrading your home theater or just browsing for gadgets, Best Buy is a great choice.

The crew that came to my home to setup my tv did a fantastic job mounting my television. They even made recommendations to improve listening and viewing experience .

The Geek Squad team came out on time. They were very professional. They installed my Frame TV.

They were in and out in no time and my TV looked great. They were very professional and courteous; would definitely recommend!

They did a nice and professional job. Could i have done this myself probably, but it was worth the service for the delivery and mounting for this size tv. I didnt have to worry about anything and it was mounted to a great height based on their expierence, room size, and couch distance. Also was willing to give me a complete run through of the device and setup, i did not need it; but really it was unexpected and probably would be useful for most customers. No complaints and only praise from me.

The Geek Squad really knew how, when, and what to do when mounting and setting up my tv. They also programmed it and taught me how to use it with my Roku.

Good service. They mounted my TV excellent wrk.disnt take long

Geek Squad is always great, but this was above and beyond. We had our Frame tv mounted into our tile fireplace and GS even had a vacuum to make sure they didn't leave any dust from drilling into the tile. Setup was easy and would do it again.

The Geek squad team was on time, professional, and courteous. They were careful not to make any mess and, they also wipe down the TV to remove any finger prints after it was installed. This was a surprising and impressive improvement over BEST BUY’s appliance delivery and installations which are done so very poorly by Lone Star. I have nothing really good to say about them.

The guys that set up my TV were very helpful in explaining how it works and how to sign into the different apps. We are beyond the age of knowing about computers and logging in and they explained to us perfectly. Love the geek squad service.

I love the geek squad it’s worth every penny ! They are so professional and install is easy and they even take away the trash! They came the next day of Christmas !!!

Geek Squad was very professional and did an excellent job.