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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38693 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1629 Showing 32,561-32,580 of 38,693 reviews
  • Rated 1 out of 5 stars

    Installation issues, unreliable, bad service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    its taking almost 2 months to install a tv on my wall. As I'm writing this, I have an appt to get this done in a few days, lets see if they show up this time. I had scheduled appointment 2 or 3 times for this matter and they sent me a verification email every time. Somehow my appointment wasn't getting assigned to a technician dept and my appt would get cancelled without my knowledge, not even an updated email for it. I had to ask for those days off of work to get the installation just for best buy to screw me over multiple times. I paid $1800 for a tv with free installation from them and they cant even get this simple situation solved. They easily take your money but take their sweet time with installation. Very unreliable and unprofessional!!!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    nicel done

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very well done-----provides and meets needs---ont ime delivery-------

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2 Geek guys who installed my system (Hoon and Steve) were great. Efficient, polite and clean.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    On time and fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents followed COVID safety while mounting my tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    very professional

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent connected all devices and setup! They were very professional and quick!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Agents Install my TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mount my TV and speaker, very good job , Thanks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    75 inch tv install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service by friendly, professional staff. Great job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super nice work. Quick and efficient.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful service. Thorough and courteous. Will use geek squad again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    what would we do without Geek

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the geek squad doing a great job and was very helpful with information.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad TV install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the installer dude was great...we would recommend them to anyone...thanks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV mounting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my 77 inch tv in my living room with no problems.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good clean up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Complex hookup and detailed but the techs got most of it. They cleaned up area really well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv install

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were amazing. Put tv up right and fast. Will be using them again in the future.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Greek Squad mounted my TV very quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did a great job to mount my TV . Thanks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mounting

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The staff was quick and helpful and on time. Very friendly would recommend again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    installed the TV quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    removed the old tv, helped me put it in my car. Mounted the new TV

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my TV with quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent completed everything in a timely and professional manner

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Mounted TV on the wall

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a good job. Cleaned up very good. very efficient and but were a little late from what they first predicted.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product and service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the size and pic quality, geek squad was amazing and fast mounting TV on the wall.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and on time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick and efficient. Cheaper than some other options out there!

    I would recommend this to a friend