Customer Ratings & Reviews

Excellent service and very knowledgeable and professional!

I had BestBuy deliver and install my 85” QN90C Samsung television and couldn’t have been more happy with it. Arrived on time and very professional throughout. They even removed my old TV from the wall and disposed it and all of the packaging material and box.

Expert and professional care and installation of 77 inch TV and sound bar. They did a thorough set-up of it all. Not tech people -- with only have basic remote knowledge-.they made it easy for us. Very friendly and gracious. Excellent clean-up! High quality representation of the best of Bestbuy!

Best Buy did a fabulous job of setting up our new 65” Sony Bravia. We could not be happier with the friendly professional service provided by the installers.

I cannot say enough good things about our Geek Squad technician. Very professional. Highly skilled in what he was doing. Friendly. Made sure we were completely satisfied with the work he performed.

The best service I have experienced so far. I was skeptic about it at 1st but the Geek Squad was amazing so clean,professional & Informative on site. Will Def call them again for install.

The agent installed my tv with excellent results. They were very professional amd knew what they were doing with care

The installation and delivery technicians were excellent. They were efficient and they also practice safety when entering my home by wearing mask. They were knowledgeable and installed my television and wall mount seamlessly. However, I was told by the technician after I asked why the cords were not inside of the wall that the salesperson failed to add a wall kit. I explained to him that I told the salesperson that I wanted the courts inside of the wall but the wall kit was not added and I was told that I needed to pay an additional delivery and installation fee so I will be contacting the store manager to discuss this.

My technician Ryan was amazing. He texted me first thing in the morning confirming the appointment and even asked if I needed anything else before he arrived. He came on time, was extremely professional and CLEAN! I hate when I have someone install something and they leave a mess. Not Ryan, he made sure everything was perfect before he left. He did a wonderful job installing and mounting my TV and even made sure my Roku account and all the other apps were signed in and connected to my wifi. He went above and beyond and I am extremely satisfied. I look forward to having him back for my next project.

The service was exceptional. They exceeded my expectations. Installation was done in time. Very professional and very clean. Job well done. Thanks

The men mounted and power sourced an 85” tv, mounted the sound bar and power sourced the tv’s in 2 additional bedrooms. Their professionalism and service was outstanding. I recommend them highly.

Technicians Nam Le and Matt were so professional and knowledable. Job was done quickly and they answered all my questions too. Terrific technicians!

The two gentlemen who came and mounted my new televisions were knowledgeable and made suggestions while I made up my mind which helped me to decide the best spot to place them. Next year I think I'm going to purchase a 65 inch TV.

Best install guidance customer friendly and clean. I have highly recommended geek squad to family and friends Very impressed

The two Shawn’s that came out were excellent! Very knowledgeable, kind, helpful and professional! Really knew their “stuff!” I tried to tip them they were so awesome and they absolutely refused- saying it was their pleasure to help us, and they were compensated well by their company! What nice guys and a great installation experience!

I am completely happy with my first Total Tech experience. The consultant, Charlie Uyeda visited our home in anticipation of our remodel. Based on our needs, and the home layout, he was able to provide information that we needed to make the best decision. We are completely happy with the Sony Mini LED purchase and installation. We look forward to having Charlie as a part of our 'remodel team', seeing the completion of our remodel with new replacement of additional security devices and TV, computer, printer networks.

They were friendly and courteous. Three TV was installed quickly and the old TV was taken away. The only problem was that the next day we realized that they had left the remote for the old TV and taken the remotefor the TV small TV we were using when to old one stopped working. The Best Buy store gave us a universal remote with no questions.

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agents arrived as scheduled and proceeded with installation of TV via wall mount. Very efficient and proceeded to walk through functions and operation

Excellent and quick service, and the installation guys were pro.