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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38688 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 164 Showing 3,261-3,280 of 38,688 reviews
  • Pros mentioned:
    Installation, Professionalism

    Rated 5 out of 5 stars

    Love the Geek Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted the TV on the wall quickly and efficiently. They are professional and helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Raymond and Mario were a great team. They worked together quickly and efficiently. They were neat and clean and respected my home. They were very knowledgeable and answered all of my questions. They are a great asset to your company, and I would highly recommend them. Thanks for a job well done!

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Great Geek Squad TV Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the TV, and the tech who set it up knew all about it, giving me a lesson.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installers were quick, professional, and courteous. Final outcome has been amazing.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Tv mounting

    Rated 5 out of 5 stars

    Real Pros

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional and helpful. Installed my frame TV perfectly and gave me tips for how to use it right awa and disguise cord. A+.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Tv mounting

    Rated 5 out of 5 stars

    Geek Squad excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad installed a 75 inch Sony TV for me, over my fire place. As usual the did an excellent job putting up the TV.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge, Professionalism

    Rated 5 out of 5 stars

    Quick, clean, professional

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two gentlemen that came and installed my TV mount were very professional and knowledgeable. They cleaned up after themselves and offered suggestions as well. Highly recommend this service!

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge, Professionalism

    Rated 5 out of 5 stars

    Geek Squad TV installation!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents who installed the TV were amazing! Very professional, friendly, patient, and extremely knowledgeable on the job! We were very happy with their service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad did a fabulous job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squaders, Gregory and Michael were AWESOME!! My TV had not been working and my internet providers, who came to my house several times to try to figure out my internet issues, told me that the reason my TV wasn't working was because the TV was dead. I bought another one from Best Buy and Gregory & Michael came to remove the old TV and install my new one. Within about 5 minutes of looking at my TV that they were removing, they changed a few connections and told me my TV was fine. They were WAY more knowledgeable than at least about 20 of my internet provider's employees. Gregory and Michael provided fabulous service!!

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek Squad install TV & mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technicians were excellent in mounting my TV & preparing it for watch ready! Awesome job. The mount I originally purchased apparently was not ideal but luckily the technician had a different one in his truck for me to purchase

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Installation

    Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent set up. Went through all the necessary steps to know how to operate the TV. Very courteous gentleman did a great job highly recommend this service.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Installation

    Rated 5 out of 5 stars

    Tv installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very knowledgeable and showed how to work the tv using various settings. Excellent installation.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Roy that installed my new tv and wall mount was great! He even moved my old tv into another room and hooked it up. He also explained and showed me how to use the new tv. Fantastic customer service!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Excellent and professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm so glad I ordered this particular installation service. They were prompt, super friendly and very quick. They asked where and how I wanted my television mounted and where my blue ray player was going as well. They installed everything and set everything up. They even made sure that I was familiar with my new tv and blue ray player, the remotes and how they worked, how to adjust settings, etc. They made sure that I knew what I was doing and answered all of my questions. I'm pretty savvy and catch on quick. This saved me precious time setting everything up and hooking up to the DVR and satellite and hooking into the Wi-Fi, plus I'm tiny and couldn't have installed it on the wall myself. (Way too big and heavy) This service is a godsend

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism, Tv mounting

    Rated 5 out of 5 stars

    Amazing install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great install. Very polite professional and courteous. Just where I wanted it. Knew all the features of my mount as well. Thank you Jackson!

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek squad rocks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They guys who came in to install my TV were great. Got the job done in a timely manner and were very professional. If i even need another installation done, I'll definitely use the service again.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge, Professionalism

    Rated 5 out of 5 stars

    55SonyTV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent, excellent, excellent. Very knowledgeable, professional, patient and thorough. I can't say enough good about this service.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Good, Friendly Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent service; very helpful, knowedgeable and pleasant.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Service was excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentleman who came and set up were awesome. Yet it kind of upsets me that with the Best Buy service I purchased after this year the free in home set up is going away. After all this is why I would purchase the Best Buy service. I do understand the cost of sending service people for set up yet Best Buy could at least offer in home set up at least free if you purchase a certain dollar amount.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Affordable Fully Flexible Wall Mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The hard part is finding the studs in the wall. Once they’re located measure and place the template for mounting & scotch tape it to the wall. Once it’s mounted it’s you’ll be excited on the ease and money saved doing it yourself for only the low cost of the bracket. Fully flexible, don’t waste money on the other brackets. Geek Squad not needed. Sorry.

    No, I would not recommend this to a friend