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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38693 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1652 Showing 33,021-33,040 of 38,693 reviews
  • Rated 5 out of 5 stars

    tv wall mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    guys were great! very nice and very professional! I would highly recommend using them!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome techs great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Techs were friendly, worked clean, knowledgable and very professional. Extremely happy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great techs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    David and Marcus was great thank you for your service and putting my walls mount up

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great roku

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awsome. Great !! Love it . Really good ! Recommend it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did all my installations

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent installed my TVs and connected all devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    THEY TWO GEEK SQUAD WORKERS ARE THE BEST GUYS

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THEY AGENTS WERE THE TWO BEST ONES EVER OUT OF ALL OF ALL MY EXPERIENCES

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Teamwork!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy sometimes uses a 3rd party company-STOP!- Use the GEEK SQUAD ONLY!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Install service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality job, technicians knew their stuff. Very efficient and neat and tidy when they left.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new Samsung smart TV. Picture is very crisp and bright. Geek squad installed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Setup went great.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad set up the TV and explained how it operated to my satisfaction.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Please return the television mount!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While the television I ordered is amazing, the delivery and installation experience has been quite frustrating. First, my delivery/installation window was 12/3 between 7 AM - 10 AM. I received a text on the morning of 12/3 to confirm. However, the delivery team did not arrive until around 5 PM. Upon arrival, I was informed that the Best Buy essential mount would not work because my studs were too far apart. The team promised to return the Best Buy Essentials mount and I ordered the correct mount in the store. My television was installed the following day. However, it has been over a week and the installation team has not returned the Best Buy essentials mount so I can obtain my refund. Despite multiple calls, discussions with chat support, and pleas with the installation team (I have their direct number) this issue remains unresolved. I hate leaving bad reviews, but I wish someone would just return the mount and refund my purchase. I honestly wish I would have just returned it myself, but I thought Best Buy's installation team would return it to Best Buy. I figured they had to return to the store to pick up new delivery items so I left it in their hands. Big mistake!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Mrs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect Stand for my new TV I purchased at Best Buy!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional Geek Squad Service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted our tv and connected all devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Using it as an always-on display, this tv has exceeded expectations with no burn-in.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed our TV and wall mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV mounting service for our home was fast and neat

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Q

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech was great and honest. He was quick. And informative

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did a great job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did a great job. They were friendly and professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Installation Team

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent, punctual service. Great explanations and advice by Geek Squad reps. Very pleased.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thee agents remounted my TV and connected to all my devices

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv mount/install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installer was awesome! Quick and very efficient and polite!

    I would recommend this to a friend