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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38688 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 166 Showing 3,301-3,320 of 38,688 reviews
  • Pros mentioned:
    Ease of use, Tv mounting

    Rated 5 out of 5 stars

    Geek squad installed my tv with professionalism

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents installed my tv with super precission and i was happy to get advice from them after my first wall mount could not fit.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two Geek Squad Reps did an incredible job of installing our 75" TV in a quick and efficient manner. They were very courteous and helpful expainling things

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek Squad installed my 75 inch tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation crew installed the wall mount bracket and the 75 inch tv professionally and setup the overall system. A very good experience.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    A job very well done!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad team was on time, professional, and courteous. They were careful not to make any mess and, they also wipe down the TV to remove any finger prints after it was installed. This was a surprising and impressive improvement over BEST BUY’s appliance delivery and installations which are done so very poorly by Lone Star. I have nothing really good to say about them.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    TV install 85"

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Team came in did the job in a very timely manner Asked how i wanted it setup and did exactly what i was looking for. Very impressed and highly recommend after a quality experience

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Great installers!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service. These guys were knowledgeable and friendly. They made sure I was happy. They cleaned up and left no mess.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Geek squad installed my tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted tv and connected to all devices. Took living room tv to bedroom and mounted to wall. Explained what to do and said if there were any problems call them. Have not had anything go wrong. Agents were very professional and courteous. Would recommend geek squad to anyone.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek squad finished the job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was great. I had the mount already on the wall, but was missing a key screw. Which he happened to have and he was able to complete the job. I am extremely grateful

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek squad pulls out all the books

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Technicians were amazingly professional. They listened attentively to my concerns both positive and negative. They addressed my concerns. They explained exactly what they were able to do and how that would look. They also ask me to let them know if I was not satisfied. They did not disappoint me. They did a great job.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek Squad installed my TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick and excellent service! I'm so glad we hired Geek Squad to wall mount our TV as they were professional, quick, and accurate in what they did! I will hire them the next time I need anything like this done - it saved a fight between my husband and myself and a considerable amount of time and struggle for us to attempt to do it ourselves!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Excellent Service and Technical experts

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had Geek Squad install 85 inch Samsung TV on wall, and full home theater set up with Deftec speakers including 4 Atmos. Kris and his partner came in and got things right. They were very friendly, extremely patient and knew exactly what they were doing. They were able to answer all the questions. They took the time to make sure everything was installed properly and it worked. They also make some excellent suggestions to get improved overall experience. They also cleaned up extremely well before leaving. This was very impressive. I highly recommend and trust Geek Squad for anyone requiring home video install

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Professional Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wasn't able to make it home in time, but they arrived while my wife was here. She complemented their professionalism and they did a good job installing. Note: They installed our 85" TCL above a massive antique display stand - flawless execution. And they did it while relating to the family and being professional.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Great service from the guys who came out

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service from the guys who came out I would recommend this service to all Who have any back problems these guys hosted the TV up on the wall with no problem it's a little pricey but if you can afford it well worth it

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Well worth the cost if you get the right people!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I originally had some trepidation's with the Geek Squad installation having dealt with them about 15 years ago and had a bad experience. However, this experience was wonderful. Great communication, excellent workmanship and a good knowledge of the unit they were installing. The one small item was that they were limited in time. My understanding is that if the Geek Squad is not available, you will get a 3rd party and that could be problematic.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad mounting my 2 TVs perfectly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The install team did a great time mounting 2 TVs perfectly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always get instalation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad sent 3 people to install 2 TVs. They were very professional and offered great recommendations for soundbars and lights that would go with the TVs.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Professionalism

    Rated 5 out of 5 stars

    Love Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV and sound bar was installed perfectly and the technicians were friendly and professional.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Installation was fine, but not extraordinary

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The folks installed a new tv and moved and installed another, all with sound bars. The work was done in a satisfactory manner, but the attention to aesthetics was a little lacking. Also, make sure you are getting the "Geek Squad", I thought I was and it turned out these folks were sub-contractors. Make sure you have all the cables you need too! The installation would have not been as good as it is had I not had a spare (long!) HDMI cable. The vendor insisted on using a cable wall mounting kit. The kit works well, but the hole it needs is HUGE! I have had other installations with much smaller holes in the wall. Having said all this, the young man (they only sent one guy, when the job called for two) did a great job setting up all the remotes and making sure everything was working properly. Overall a C+, B- effort.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys came into my home and were really clean. They mounted the TV very fast and also were super knowledgeable. I had a TV mounted a couple years ago as well and was very happy with the results.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Job well done.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They came, mounted the tv, sold me a spare cable, and it looks great. There were a couple gotchas though. First, the cables. It's best to buy all the cables you need ahead of time. I needed 1 12 foot HDMI, it was $55. Since they were running it though the wall, I took the hit. Second, they said to run power through the wall, since I didn't have an outlet behind the tv, they needed to use a kit. It was an extra $85. Since I wasn't made aware of this, the sales guys at Best Buy covered the $85. Just be aware if you don't have an outlet up high, you'll need the kit. I'm happy with how the sales people handled it, and pleased with the install.

    I would recommend this to a friend