Customer Ratings & Reviews

well informed, on time and quick service and done perfectly

Geek Squad installed my TV quickly Geek Squad installed my TV quickly

Quick and easy service. Both guys were well mannered and professional.

The agent who installed my TV was kind, helpful and quick.

Great product and service to have! Highly recommend it.

Good product works well no complaints from me Best Buy is the best!

the agents are very professional and friendly. Job well done.

Best thing i did. Money well spent. Worth every penny.

Great customer service and install the guys were great

He did a great job mounting my tv. Highly recommended.

Highly recommend, great communicator, professional, friendly, and many more!

Really nice swivel TV mount. Holds my 70” Samsung well.

I've had several occasions to use Geek Squad teams in my home, and always was pleased with the results and the performance of the team. NOT THIS TIME. I consider it unsatisfactory. It started with a phone call announcing his arrival time, during which he told me that I should have purchased a cheaper model. (He repeated this to me several times after his arrival.) Then after looking at the old TV’s installation, he said he couldn’t do the job because of the weight of the existing TV, which of course was about the weight of the TV he was going to install (55 inch). He then informed me that they should have charged me more for the installation; I replied that that was not my problem. However, he did call another team who was able to come over to assist, after which he started to remove the existing TV. I should describe the old TV’s setup. The TV was mounted to the wall with a slim speaker cabinets on each side, mounted to the TV mount. The power outlet, HDMI cable, and six speaker wires were directly behind the TV. Each slim speaker cabinet contained four speakers; the top two speakers in each cabinet were connected to the left and right speaker wires; the bottom two speakers in each cabinet were connected to center speaker wires with two wires connecting between the cabinets, thus providing the center channel sound. I explained this to the first installer, wherein he proceeded to disconnect the wires, not bothering to take a picture of the existing wire attachments. The second team arrived and the proceeded to remove the old TV and install the new TV. Upon completion (after the second team departed) I commented to the first installer that the new TV was at an angle; he stated there was nothing he could do about that and again told me that I should have purchased the cheaper TV that wouldn’t have had that problem. I also noted to him that the speaker wires were hanging below the TV, which he corrected. I also noted that the right speaker grill was just hung on the cabinet rather that having been properly installed; again he corrected the problem. Failing to correct these obvious installation errors before telling me he was ready to go is totally unsatisfactory. The following day I noted that the sound didn’t seem right, so I checked the setup using a utility (nothing more than proving the ability to send sounds to each channel independently) in my AV Receiver. I discovered the left channel was correct, the right channel played through the center speaker, and the center channel played through the right speaker. AGAIN, isn’t this something that should have been checked during the installation. Geek Squad sent another team out to correct the problem. I should probably add that the old TV had been installed by a Geek Squad team that did a great job.

The agents mounted my TV without issue and connected it.

Wonderful. Great job done. We will be calling them again for our living room.

The guys who came to the house were awesome and I wish I had cash at the time to tip...

The agent was communicating well which made everything easy to handle.

Ayden was extremely courteous and knowledgeable installing the TV.

Best Buy and Geek Squad are the best when installing electronics

Great team! Knowledgeable and informative. Thank You!