Everything for Back to School — and then someShop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38693 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1681 Showing 33,601-33,620 of 38,693 reviews
  • Rated 5 out of 5 stars

    GEEK Squad

    |
    |
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad staff is amazing very knowledgeable and helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This mount is sweet!!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this mount!!!!! It is so versatile and very convenient! Just awesome!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great people

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did an awesome job. I would get the people to help every time

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect, entertaining and on time!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loves these two guys, fast efficient and entertaining.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great good. So neat.

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad was polite and professional. They gave me great advice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    quick and effective!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians came on time, were polite and did the job very quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Explained everything made sure we understood

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Explained everything made sure we understood how to use tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV installation

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentleman that come to the house was very professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Setup was excellent.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony remote was setup perfectly. TV and all it’s devices works great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very professional

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent mounted a 65” tv by himself and was in and out in no time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very pleased with service.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents were polite, clean, quick and very knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Install

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys who came to the house were awesome and I wish I had cash at the time to tip...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A1

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exceptional value at a fantastic price. Very vivid images.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tech was in and out in no time, work done quickly.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything works as intended. All systems up and running.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great experience

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He did a fantastic job. Placed exactly where we wanted. Very good customer service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Service VERY GOOD!

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased with professional customer service by representative.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Technician

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad technician was very courteous, very knowedgeable, and very efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv Mount

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product worked fine. I was able to mount the TV

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Poor business practices

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If I could give more than a one star I would. I made a purchase for a TV in Mount and then purchased additional install services which has caused me over $1000. I have yet to have my purchase installed. I had an appointment for April 16. I was called and told that they overbooked and had to reschedule. I’m rescheduled for them to come April 30th. They don’t give you a specific time your window is 7 AM to 7 PM. I wait all day on April 30 and they never show when I call then they tell me that I was not assigned a technician to come to my house and I will have to reschedule again. The sad part about it is the installation fees are almost $500 half of what my price is and this is how they treat customers and I still don’t have my TV mounted or my TV and now I have to wait until May 13 a whole month past my time that I made my purchase

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Install by the Geek Squad at Best Buy -

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional and done to perfection. Thanks to the BB team!

    I would recommend this to a friend