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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38693 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1684 Showing 33,661-33,680 of 38,693 reviews
  • Rated 5 out of 5 stars

    The service was good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech that came over, was a great help. He even gave me advice on future service.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Satisfied customer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great customer service. Friendly installers. The tv hasn’t given us any troubles

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad were great and did an excellent job, TV is still hanging on the wall.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional, expert installation.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation was flawless and fast. Friendly, helpful service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great work

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents we’re on time hooked my tv up just the way I wanted it

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great guys but you need to have the hardware

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were amazing but if I was missing cords or hardware, they could not help.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome job!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys are the best! Thorough and helpful throughout everything.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are a wonderful team and had it installed in a very short time

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent work by two very nice guys.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Working great!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Absolutely awful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I will NOT even give this one star, your delivery and set up was a total disgrace, as a big box store the way best but and your 3rd party installment group was down right obscene. I was told on 4 separate occasions, after driving an hour to the store 4 separate times to confirm a delivery and set up that never happened. I finally went to the best buy store in Findley Oh to cancel the delivery and setup because neither best buy or the installation group would do anything to help. Do not say youll be there then never show up on 4 occasions, truly a terrible outcome. I should have been compensated in some way for being lied to and disrespected. Very untrustworthy

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent job, they coming on time and very professional

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Hard to get to ports on back of TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Holds my TV in place on my wall but makes it very difficult to reach the HDMI ports. I wish I had bought a more expensive one that allowed the TV to swivel. I did not think I would need to move it but it would be nice to get to the ports

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LOVE GEEK SQUAD

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THEY CAME AND INSTALLED ALL MY TV'S ON WALL MOUNTS AND DID AN EXCELLENT JOB

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best install, set up and mounting of TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV installer was magnificent, efficient and knowledgeable. Best money I spent.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband and I didn’t want to set up our new TV OURSELF. So it was nice to let The Geek Squad install and program the TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tv was mounted and connected ! Looks great ! Geek squad did a great job ...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Alright

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Typical mount!! Great for the price!! Would buy again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Showed up on time and did a great smooth job while keeping the areea clean

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv install - great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys are great- prompt, efficient, great work!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    J.P. and Pat did a great job on the install.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installers mounted and connected all my audio and adjusted the TV.

    I would recommend this to a friend