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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38693 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1688 Showing 33,741-33,760 of 38,693 reviews
  • Rated 5 out of 5 stars

    Pristine customer service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Customer service is awesome! Love the Geed Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV was installed by Geek Squad Team, quickly

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Team was professional and quick . Show up time was almost to the Min

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Bad Day

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Will never ask Best Buy to work in my home, Service was bad,

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Actually soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Soundbar setup. Came back to resolve an issue same day. Travis was great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Glad I mounted tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Crew who mounted tv very timely not only on arrival but completing the task.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, I like and recommend to friends.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Techs did a good job and were very punctual and pr

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Techs did a good job and were very punctual and professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Satisfied

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very quick service very professional would recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The knowledge and the quality of the install was excellent

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Guys were extremely polite n helpful

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything was explained to me about all of the features on the TV

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrived on time and installation was done professionally.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Miguel was great.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mounted tv and all devises and programmed all channels. Great job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv mounting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service as usual. No complaints whatsoever

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great support

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was able to support my TV without difficulty. Easy setup by Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recommend everyone to get it. It’s nice and not to big.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Never Happened

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I asked several times when is the Geek Tech coming to make sure this setup is possible. They kept telling me they will call a schedule. Well, naturally after I took it upon myself to move out the appt to give them time. No Call! No Show!! Then the Tech came the day of installation, took a look at my TV, and said it was too heavy for one person to do and we will have to reschedule. I canceled the request and asked for a supervisor to call. Guess what? Never happened! I am now thinking twice that I will not renew in Dec unless something happens to change that. The only thing nice that day was the 3rd party Tech that came out to give me the bad news.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Nice to have it installed.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation and service received was very good.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It saved me time for a professional to install. We talked about the best options, where to install. I would do it again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV quickly!

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service and professionalism in mounting my t.v to the wall.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Work very well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My family and I having a great time watching television in family room together

    I would recommend this to a friend