Customer Ratings & Reviews
- SKU:
- 5948511
Customer reviews
Rating 4.6 out of 5 stars with 38693 reviews
(38,693 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Great service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great service.Team is on time with high quality service
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Geeksquad Chad was fast
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV Mounting was fast and amazing. Chad had the TV up in no time
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
The guys were great.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The geek squad did a great job hanging amount. Would highly recommend them .
I would recommend this to a friendRated 5 out of 5 stars
delivery was great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've been with Samsung TVs since 2008 and they never fail me. delivery was great
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Great job!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great job! Great job! Great job! Great job! Great job! Great job!
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friendRated 4 out of 5 stars
Good service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good service. Not the flashiest, and had to adjust the TV a few times during install, but quick, easy, professional.... good service
I would recommend this to a friendRated 1 out of 5 stars
deeply regret/ extra charge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I deeply regret choosing Best Buy’s service for my TV installation. Two installers came and told me the wall mount I had already purchased (based on their recommendation) wasn’t suitable for my condo. They charged me an extra $170 for a different bracket on the spot. Then they said my wall was concrete and demanded another $130 for that. In total, they charged me over $300 in additional fees, on top of the installation cost I had already paid earlier. This whole experience felt unfair and frustrating. There was no clear communication about these hidden charges beforehand. I absolutely do NOT recommend using Best Buy for installation services—never again!
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 5 out of 5 stars
Excellent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The agents mounted the TV and connected it in less than 10 mins
I would recommend this to a friendRated 5 out of 5 stars
Geek squad review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent work by Best Buy Techs! Highly recommend!
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
very friendly and professional
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the gentlemen very helpful and friendly and did good work
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
very nice people
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the agents are very very nice and knowledgeable, did a great job
This review is from TV Setup & Mounting, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
The geek squad is the best
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This service is the best $200 I’ve ever spent thanks to the geek squad.
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friendRated 4 out of 5 stars
A few questions remain
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents mounted my tv but we could not connect to the streaming services.
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friendRated 3 out of 5 stars
Professional installation but wires still exposed.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought the premium installation package, which included having all wires “in the wall” and not visible on the outside. Even after reiterating that I wanted all wires “in the wall”, they were left exposed and visible, although neatly dressed. Not completely satisfied.
This review is from TV Setup & Mounting, 55” or Smaller
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .We're sorry that your recent installation didn't quite live up to your expectations. Please give us a call at (800) GEEKSQUAD or (800) 433-5778 so that we can discuss this for you and see if there's anything further we can do to assist.
Rated 5 out of 5 stars
Week squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Geek squad is great. Their device is impeccable
This review is from TV Setup & Mounting, 55” or Smaller
I would recommend this to a friendRated 2 out of 5 stars
GS came, installed & left with no technical help.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Considering that we purchased top of the line Samsung’s OLED tv with supposedly “exceptional” Samsung sound bar system, we basically received mediocre installation service without any instruction, no testing of the devices and a mess that we had to vacuum. This had to be one of the easiest installation since the wall mount and cables were already in place from the previous Samsung LED tv and required very little time. However, after such a significant purchase and dealing with new OLED technology, we should have received some instructions/technical guidance other than “here’s the remote.” Also, cleaning up their mess would have been nice and supposedly required in the TotalTech Plan that we purchased?
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 5 out of 5 stars
it was quick and easy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.they got it all connected really quicky and it worked great.
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Very good work by Geek Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good work by Geek Squad, They above and beyond what was required.
I would recommend this to a friendRated 5 out of 5 stars
Thanks Geek Squad.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome professional installation. Thanks Geek Squad.
This review is from TV Setup & Mounting, 55” or Smaller
I would recommend this to a friendRated 2 out of 5 stars
Best Buy Could Have Done Better........
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The person that installed my mount was very helpful and nice. But Best Buy has to do a better job with letting buyers know that you still have to buy the mount with this service. Had I known that I was paying all this money and it came without an mount I wouldn't have gotten this service.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friend