Customer Ratings & Reviews

The first tv mounting was a bad experience. It was done poorly and lazily. After speaking with the geek squad manager and having them replace the damaged tv mount, Michael came out and fixed the bad job and I was very impressed with him. He was kind, patient, knowledgeable and professional. I will always request him if I’m able. He deserves a raise.

For the money spent on install, we didn’t think it was worth what they did. They literally came, hung the tv and left and we’re out the door in maybe 10-15 mins. We were hoping they would help us run cords to all of our equipment, and make sure everything was up and running, but they stated “this was just a basic install”. They were friendly enough, and they wore protective foot covers which was appreciated to protect the floor. There’s not a “maybe” option where this survey asks if you’d recommend this geek squad service, so I’ll say no, but it would only depend on your capability. If you aren’t capable of hanging a tv, use them, but if you’re expecting more help than that, I’d say you’re better off doing it yourself, and will save a decent amount of money.

The agents did a great hob mounting and installing tv and setting it up there a number 10 for service and knowledge

Purchased the in home installation. Very professional service. Very neat and cleaned up after installation. Also provided education on remote usage. Would recommend.

The Geek Squad was absolutely amazing!! They’re the only reason I’m giving the 5 star rating, My rating would be zero, due to the obnoxious amount of money Best Buy now charges to hang the TV’s, they now nickel and dime you for every little thing!! Almost $800 for 2 TV’s, I will never have them come again, I’ll find someone else, I don’t mind paying a small fee, but I was shocked my Total Geek Squad Membership no longer covers it. I will always use Geek Squad for computer issues only

The agents mounted my TV with precision and swiftness. Very professional and knowledgeable. Made sure I was very happy before they left. Highly recommend.

They both were awesome !! They were thorough and made sure that the measurements of the TV mount, and, the TV itself were well centered on the wall, and that my eye was “perfectly centered “ for viewing the TV for watching programs. Both were polite and professional gentleman They cleaned everything up before they left, and, answered any questions I had. Wonderful guys ! Worked efficiently and knew what they were doing.

I thought the guys did a great job on installation, cleanup, etc. my only reason for not giving a five star is I waited a long time for them to get there they were late and I think Best Buy could do a better job of targeting a start time, when you make a reservation, they don’t even tell you whether it’s gonna be morning or afternoon until like the day before which doesn’t give you much time to plan for anything

Every time I buy major appliances, I always go to Best Buy because of the installation, set up, and haul away service. I recently bought a 75in TV and installation was quick and the techs came on time.

The agents did a superb job of setting me up and explaining what they were doing and how to use the system. There was some difficulty in setting up the appointment--the first date the guy didn't show and I couldn't get the appointment rescheduled until I went to the store and threw myself on the mercy of the Geek squad guy there.

Read a lot of reviews and was skeptical to get it done through geek squad. Ended up taking a chance and really glad I did. They showed up on time, took my old tv and mount off and moved my old tv upstairs. They installed my new tv with a new mount and cleaned up all their work with a vacuum. They offered to take the boxes with them as a courtesy. Overall really glad I chose them. 10/10 would recommend.

The team that came to mount our new tv was very polite and knowledgeable. The original mount I purchased did not work so they found me one that would work better so I could order it and reschedule the appointment. Everything worked on the return appointment. We are very pleased with the new tv and the new mounting system.

The installation went very well. The Squad was very professional and knowledgeable. I was extremely pleased with the finished work!

Outstanding service! They arrived on time and stayed long enough to make sure everything was working. I called them back to tweak an adjustment on my sound system and they were prompt and courteous. Shane is an exceptional Tech, both his knowledge and his personality.

Excellent service when the Geek Squad arrived. Set up was fast and no mess. All boxes, etc taken out. Explanation of how to use and other settings to get familiar with was excellent.

Very efficient and professional installation team.

Install for great. They were a great team. Did not leave until all systems were working. How do I the boxes and packaging material. I would recommend using greek squad installers.

Excellent service. Polite and very knowledgeable. Showed me how to work the remotes. Quickly installed and set up.

The agents did a great job installing it and the showing me how to use my TV and how the mount works

The GeekSquad efficiently and effectively mounted my two TVs and color balanced the new Sony LVD TV. Two new High speed HDMI cables and a surge protector were added to the install. They both answered a plethora of questions concerning TV size and speaker options that I found very helpful in planning for future purchases .