Customer Ratings & Reviews

Agent was unable to mount TV due to a list of rules/ requirements. The amount of rules/ requirements that my home or wall must meet would leave almost all homes disqualified. I hired someone else that installed my television in 5 minutes. Don't waste your time, you will be disappointed.

Good service and punctual... came twice to get it done right now

They come on time and great job with the the technician

Even though we have a contract with Geek Squad, the people who came to our home to install the new TV kept wanting more money for things that were supposed to be covered under the contract. They kept using our ladder instead of bringing one in from their truck. We had to have them back to correct their problem on 2 different occasions & I finally had to talk with the outside supervisor of the men. Also took pictures of the problem & showed them to Store Manager & Geek Squad Manager (who were very helpful in getting the problem taken care of). I feel if this happened to us, there are probably others who haven't said anything about it too. The store Geek Squad personnel are great, but I wouldn't want to use the installers again.

They did a very good job at hanging the television. Would recommend.

Such great work!! I'm so glad I went with the Geek Squad! Thank you! Thank you!

This service was an absolute disaster. I ordered online. According to the installation technician, Best Buy's subcontractor did not receive a complete work order from Best Buy. On the date of the install the "premium" features of the premium install could not be completed, because those items were not made part of the install. This included hiding the wires and cables in the wall. I called Best Buy, who contacted the subcontractor's supervisor. The supervisor told me I would have to get Best Buy to modify the work order. She told me this would need to be done through the manager of Geek Squad at my local store. I called my local store. The manager of Geek Squad could not modify the order, but he believed the manager of Home Theater could. That manager called me back and told me that he could not, and that I would need to call the corporate Geek Squad line to modify the order. I called and spoke with someone who told me they would schedule an appointment to finish the installation the following Monday. I requested time off work to be there at the window of 12pm to 8pm. The Friday before I received an email stating that, "per my request," my appointment had been canceled. I had not made such a request. I could not modify the appointment online, and I was directed to the corporate number again. I learned from another Geek Squad member that the Home Theater manager at my local store had canceled the appointment, with a note that Geek Squad should not be finishing subcontractor work. I was transferred to another Geek Squad member from corporate, who told me that the subcontractor needed to request that the work order be modified. She said she would call them to look into the issue. That afternoon I received a call from the subcontractor, telling me they would be out on Monday between 12pm - 4pm to finish the job. Geek Squad's automated system seemed to acknowledge the new appointment, telling me I had a repair upcoming. However, that time passed and no one came. I called the Best Buy Installation line and they told me that they could not confirm that a contractor was coming. I requested a refund, and I was told to call Geek Squad. I called Geek Squad and spoke to one representative who attempted to process a refund for me. Her name was Mandy, and she is the single reason why this receives a one star rather than a zero star review. She was understanding and attempted to fix the issue. I was honest with her and told her that I didn't feel like I should receive a full refund, as the work was completed in part. Mandy told me she wanted to process a refund, but couldn't. She checked with their "front desk," who said that Installations and Delivery would need to handle the refund. She placed me on hold. Installations and Delivery checked into the refund, and told me that they wanted to process it, but that it would have to be Home Theater that processed it. I waited on hold until the 1 hour and 12 minute mark, and then the Best Buy line hung up on me. Since then I've tried to call back and have gotten no response. I have asked for a return phone call via the automated system, and at 5:51pm this evening I received a call saying that my call would be returned in 10 minutes, and it's now 6:35pm. I would not recommend this service to anyone. This has been an absolute disaster, and the installation left exposed wiring that my son can trip over. Do not waste your time and money on incomplete services and representatives who don't respect your time.

Both guys did an excellent job and were very personable

Friendly, fast, and fastidious. I highly recommend.

I bought a Samsung S89C 77” Oled last week, with installation. I noticed the previous week BestBuy was offering free installation but they told me they couldn’t give it to me the day I bought it as it was only for last week. So great I bought the TV paid for the install service $249 only to notice 6 days after I bought it BestBuy was offering free installation on the TV. When tried to get a pre match or I would have taken a store credit BestBuy customer service said they couldn’t after speaking to a supervisor who told me I couldn’t escalate the issue any higher then him. I was offered a $50 gift card. I didn’t want to take it as it feels like they know they are in the wrong but don’t want to admit to it. I hope someone in corporate reads this review and takes action. The reason that BestBuy offers price match is so the consumer doesn’t have buyers remorse when purchasing an item and seeing it go on sale 30 days later. Now you’re going to tell me it’s ok for consumers to have buyers remorse when getting service with BestBuy? Now I have to worry not to purchase an item because next week you could offer free installation? If it was a small fee I wouldn’t mind but when you charge $249 and if I would have just waited 6 days I wouldn’t have had to pay that, I got a problem with that and everyone reading this should too. I have also checked through the exclusions on price match policy and I have yet to find anything on install services can’t be refunded. In conclusion I told the rep if there was an exception they can make with my case and they said no, I would have been happy with a gift card for the value of what I paid. In turn I would have probably spent double the amount given but I again was turned down. Bestbuy you need to do better.

Excellent service and good work. Clean as a whistle......

Love my tv i bought 3 of them one 55 inch 50 inch 43 inch.

The guys mounted my TV and hooked it up to all my devices

Great customer service. The guys were very nice and respectful.

This is the way to go no worries just let them do there thing

Took 5 appointments to get them to show up but once they did they completed the TV install

Awesome work. Would definitely use again. Great guys.

Installers were very friendly and installed our new tv's quickly.

Tech was on time, knowledgeable and efficient. Explained his work and the product.

The guys did a great job. I would recommend the geek squad to all of my friends.