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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38693 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1696 Showing 33,901-33,920 of 38,693 reviews
  • Rated 5 out of 5 stars

    Great mounting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service of mounting our tv was done very professional by geek squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything looks very nice and neat just like I had asked them to do

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was on time and had my tv mounted in to time at all! Thanks!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thank-you so much! Helped get our new TV on the wall.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beautiful picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did a great job mounting my TV and devices

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Please return the television mount!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While the television I ordered is amazing, the delivery and installation experience has been quite frustrating. First, my delivery/installation window was 12/3 between 7 AM - 10 AM. I received a text on the morning of 12/3 to confirm. However, the delivery team did not arrive until around 5 PM. Upon arrival, I was informed that the Best Buy essential mount would not work because my studs were too far apart. The team promised to return the Best Buy Essentials mount and I ordered the correct mount in the store. My television was installed the following day. However, it has been over a week and the installation team has not returned the Best Buy essentials mount so I can obtain my refund. Despite multiple calls, discussions with chat support, and pleas with the installation team (I have their direct number) this issue remains unresolved. I hate leaving bad reviews, but I wish someone would just return the mount and refund my purchase. I honestly wish I would have just returned it myself, but I thought Best Buy's installation team would return it to Best Buy. I figured they had to return to the store to pick up new delivery items so I left it in their hands. Big mistake!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GreSt customer service Friendly efficient and very neat. Great guys

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV works great and looks good mounted on wall.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad installed the mount and TV. They did a great job, very professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick, polite, and patient in demonstrating how to work the devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great installers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great installers who were very quick and knowledgable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Just Right

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional job...no mess left behind very neat.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good job setting up tv on my existing mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good service and installation process Happy camper

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    proficient and friendly

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a wonderful job in a very timely and friendly way!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was quick and they were very nice and did a great job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great techs. They do a great job and leave no worries about quality.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad was very good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He installed my tv within minutes. thank you! Maria

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works exactly as advertised!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s great. GeekSquad set ‘er up and it feels securely mounted.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad was awesome! they did an amazing job very professional!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is excellent and did a great job!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They mounted it so you see no wires and floats on the wall.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job and help us understand how to use it.

    I would recommend this to a friend