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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38692 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1699 Showing 33,961-33,980 of 38,693 reviews
  • Rated 5 out of 5 stars

    Installed 65" Flat Screen TV's

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents installed both 65" Flat Screen TV's very fast.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Service not complete

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service is shown as completed, however they could not complete due to product being defective. They indicated that they would come back to complete. They mounted the tv on the wall but could not set it up or set up the sound bar.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable product with style and flare great buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service! Prompt, professional and quick. Would use again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was absolutely great. The techs were both courteous as well as nice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Being a elite plus member is great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad was great to have very professional and knowledgeable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great customer service and quick installation. Recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So glad we had the Geek Squad come set up the television. They did a great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mounting!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A basic, good, mounting, for my new Samsung 4k TV!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    GS came, installed & left with no technical help.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Considering that we purchased top of the line Samsung’s OLED tv with supposedly “exceptional” Samsung sound bar system, we basically received mediocre installation service without any instruction, no testing of the devices and a mess that we had to vacuum. This had to be one of the easiest installation since the wall mount and cables were already in place from the previous Samsung LED tv and required very little time. However, after such a significant purchase and dealing with new OLED technology, we should have received some instructions/technical guidance other than “here’s the remote.” Also, cleaning up their mess would have been nice and supposedly required in the TotalTech Plan that we purchased?

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Fast service and on-time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guys did a great job. They were on time and left the place in great condition

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Didn’t get here until 8:05.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t get here til 8:05. Was a long wait all afternoon. Not sure remote is set up correctly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good job the two technicians where very friendly and helpful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job. Fast professional team. Looks great!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech was friendly and so great job. Tv looks great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Men very professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installers arrived on time did an excellent job and programmed new tv

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good deal as I had to have my tv delivered and mou

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to have my computer 'cleaned and updated. All covered. Thank you.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    was not geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    installers mounted tv but were unable to mount sound bar . so will return it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very sturdy and reliable mount. Very pleased with purchase.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it love it love it best thing since slice bread

    I would recommend this to a friend