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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38692 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 170 Showing 3,381-3,400 of 38,692 reviews
  • Pros mentioned:
    Installation, Knowledge

    Rated 5 out of 5 stars

    Great service by the Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents mounted new TV and connected all our devices. They were very courteous and knowledgeable.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek squad really took care of all issues I had.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First I had third party installers came that was hired by Best Buy to install TV and Door camara and they had no idea what to do. Tv wasn’t centered so they came to fix it and couldn’t fix it. Finally third time I only asked for geek squad (had to wait lot longer because of pandemic) and they installed TV mount exactly the way it’s supposed to be installed. Door camara was also installed by geek squad since third party installers couldn’t do it. Happy with geek squad service. Please try not to hire third party. Thank You.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Samsung 85” in home mounting and installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had BestBuy deliver and install my 85” QN90C Samsung television and couldn’t have been more happy with it. Arrived on time and very professional throughout. They even removed my old TV from the wall and disposed it and all of the packaging material and box.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge, Professionalism

    Rated 5 out of 5 stars

    Great people and Greatcservice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional, on time and very knowledgeable! Fast work and very Good at what they Do. Mounted tv and sound bar and Looks and sounds Great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad came and installed my wall mount in a professional manner in the agreed time. They did a great job and I would use them again

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Geek squad was very efficient mounting my TV.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very impressed by the efficiency of the geek squad at my home. They were very neat and accommodating of my personal viewing needs.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Pros like no other

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very efficient and professional installation team.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek squad installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents did an excellent job hanging my television and hooking up all components necessary. They were very efficient and polite.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek Squad TV mounting and configuring.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The GeekSquad efficiently and effectively mounted my two TVs and color balanced the new Sony LVD TV. Two new High speed HDMI cables and a surge protector were added to the install. They both answered a plethora of questions concerning TV size and speaker options that I found very helpful in planning for future purchases .

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Each and every product I purchase from Best Buy I have Geek Squad install superior purchase ,superior installation , superior service

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Professionalism

    Rated 5 out of 5 stars

    Great TV mounting!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation was quick, the guys were very professional and did a great job.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Tv Mounted on wall

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    mounted and connected to equipment. Friendly and professional.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek Squad performs as advertised

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Best Buy team installed my new TV, set up all equipment and made sure that I could use it before they left. They also cleaned up the space and took my old set away making my life easier. Nice guys and very happy for their service.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Professionalism

    Rated 5 out of 5 stars

    TV Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad were very professional and installed my TV and holder very quickly.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge, Professionalism

    Rated 4 out of 5 stars

    Wall installation of my TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The squad did a good job wall mounting my TV. They were knowledgeable and very professional.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Professionalism

    Rated 5 out of 5 stars

    Excellent Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician that came to do the installation was extremely professional and did an outstanding job on both the installation and explanation of all the connected devises.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    55”in TV set up and mounting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had an excellent experience with Geek Squad when they came to set up and mount my TV. The team was professional, efficient, and made the entire process smooth and stress-free. They didn’t just mount the TV, they also gave me helpful tips to get the most out of my setup and made sure I understood everything before finishing. I really appreciated how thorough and friendly they were, ensuring I received the best service possible. Highly recommend!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional, Fast, and Flawless!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worth every penny for my new 85-inch TV! The Geek Squad technicians were fantastic—professional, efficient, and incredibly knowledgeable. They arrived on time, located the studs perfectly, and had the TV mounted securely on the wall in under an hour. The best part was the clean look; they concealed all the wires, leaving my living room looking sleek and modern. For a screen this large and heavy, the peace of mind knowing it's mounted correctly and safely is invaluable. I highly recommend this service. Don’t even think about risking it yourself

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great work - and Saved me Money!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent not only made quick work of mounting and setting up my TV - he also saved me money. My old (heavy) LCD TV was on a wall mount that sagged (came with our new house). I purchased a replacement TV and wall mount. Once the old TV was off the mount, the agent pointed out that one part of the existing mount was upside-down. Quick fix - and no need for the new mount!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great experience!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team was professional, courteous, and knowledgeable. They removed my existing 65” tv from an existing wall mount on our main floor, carried it downstairs, attached legs to the tv, and placed it on top of an entertainment center. They then went back up to the main floor to mount my new 77” tv to my existing wall mount. Prior to mounting the tv, they pulled an Ethernet cable through an existing Legrand wall cavity kit. They connected the tv to my devices, adjusted the picture settings, then cleaned up the area and removed the packaging materials. We tipped the team because they did an outstanding job.

    I would recommend this to a friend