Customer Ratings & Reviews

The agent was very knowledgeable & friendly. They didn’t waste time .

Scheduled a home install to mount a tv. They stated to block off a Saturday from 7am to 7pm for installers to arrive. The night before, I get an email stating schedule window is 2pm-6pm. They still arrive at 12pm, before the scheduled time. I told them where to mount the tv. They didn't mount it in the correct spot. When I told them where I said I wanted it, they said they couldn't fix it because they had to leave, and that I would have to schedule a redo install. Even though the install only took 20 minutes, they wanted me to wait another week, have to block off another 12 hour day for them to arrive, when they did the job wrong. And after they left, I then noticed the huge mess they left, plastic and garbage everywhere, and the screws for the legs of the tv they removed were missing. I contacted the geek squad customer support right after they left, but all they did was apologize an say they would fix it, but then was told to wait 24 hours. I contacted back the next day after 24 hours, explained everything again, and was told to wait another 24 hours. Two days later, I contacted the geek squad again in the chat and was on hold for 20 minutes before being disconnected. I've never had such terrible customer service from Best Buy before. I just wish I had gotten the two installer's names to report.

Illinois guys who came were so great and family friendly ! Love best buy

The guys who delivered my new television and installed it for me did a great job. They were polite, efficient and competent. They did a good job of explaining all the new features and how to operate my tv, and of course they disposed of my previous unit which had "died".

They mounted my new TV and were to move existing large screen and bracket to family room and connect it to service. This did not happen! they hung the TV on the bracket but it was connected to nothing! I have no service of any kind hooked up to the TV they moved from living room to family room. I was unfortunately not able to be home in person to supervise the installation or I never would have signed off on the job, My sister in law was there to cover for us while we were both at work. Not pleased at all with the installation!

Fast, professional, overall great job. Highly recommended

The geek squad operators themselves were wonderful, could not have asked for nicer people. However, their equipment seems to not be the most up to date or well maintained. I now have 2 holes in my wall that I am personally having to handle the claim on due to BestBuys claim procedures.

Very please the Geek Squad was on time and nicely done

Technician came and said he could not mount the tv on my wall.

Guys were great. Installation looks awesome. Quick and clean.

They mounted my tv and connected my equipment quickly.

Perfect job. All questions answered. No problems. Fast service!!!!

Agent very nice and professional came on time did great work

The bracket is sturdy, tilts up and down. extends a few inches

They did a professional job and clean and explained things

The Geek Squad was amazing they went through all of the televisions options

Great team of experts! Would recommend this team anytime

They arrived prompt and were very professional and helpful.

The Best service ever will be using them again very soon

Perfect installation! Exactly where I wanted it Hanging 4” above the piano