Customer Ratings & Reviews

Too much money for a job that was not well done. The technicians were friendly and professional but did not want to do anything to make that wires or television look nice on my wall. I paid extra money for premium wall mounting and got nothing for the money I spent.

TV, and install were great….however, TV was delivered and installed on a Thursday and 2 days later the $1,499 TV was advertised by Best Buy for $1,299. I was out of town and couldn’t call them until a few days later. They said they wouldn’t refund the difference because I didn’t call while the sale price was advertised. Crappy way to treat a long time customer and member of their highest level (paid for) customer membership. Won’t be buying much from them in the future.

Would use Geek Squad again for my future purchases.

Mark explained why he couldn't install the TV on wall

Service was great. Only downside is the 2 week wait for service.

they did an excellent job and quickly and i would recommend them

The agents were friendly, professional, and efficient.

The job was well done. I have no complains so far.

The Geek squad mounted and set up my tv. They did a great job!!

Edy easy to hang. Love how it can adjust side to side or up and down.

Prompt ,professional, speedy service. Happy with everything

They were quick and awesome and made it look perfect

Had problems with the magnolia group. Did not check out home for requirements.

Very professional service. I would highly recommend them.

Technician installed the wall mount quickly and look great.

I was treated with respect and very professional. The were on time.

Very frustrating experience. While our initial experience with Kevin, our installer seemed very positive--he and his partner were very professional and helpful--our follow-up communications have been completely unsatisfactory. Upon setting up the tv, he noticed 3 missing pixels and promised to 'swap it out' either later that day (1/26) or by the next week (2/1), which was fine with us. Since he didn't come back that day, we expected a return appointment on the 1st of February. We waited, but again no service. I called the Geek Squad line and scheduled a swap out and install, which was to be today, 2/5. Apparently the representative did not understand the situation, because the Best Buy serviceman called today to say I would need to reschedule since he did not install tvs, but only delivered and picked up. I spoke to 3 Geek Squad reps today--please check the records--and either got disconnected, or made conclliatory comments, but without offering a reasonable delivery and install of a replacement tv. I also spoke to two supervisors, the first also expressed 'complete understanding' of my situation, but when I requested an earlier install date than he was offering, he could not provide one. (I requested tomorrow, 2/6, which I felt was fair due to the miscommunication.) He mentioned Thursday or Friday, 2/8 or 2/9. Two follow-up texts from Best Buy gave conflicting dates for appointments, one for 2/8 and the other 2/16. What's happening here? What are you willing to do to keep my customer loyalty? What can you do for me? I would like immediate delivery and installation of the replacement tv, not 2/16. I await your response.

I am enjoying the new t v and sound bar Like sitting in the movies

Crew did excellent job mounting 75" TV on wall and hiding the cables.

I love Geek Squad! Everything works beautifully! Prompt and Professional.