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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38693 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1719 Showing 34,361-34,380 of 38,693 reviews
  • Rated 5 out of 5 stars

    Quick

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were great and provided a lot of value.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The installer was very professional and helpful.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer set up the tv and showed me the apps

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did an excellent job

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my TV and connected it to my devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed my tv efficiently

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents completed the job well and in a timely manner

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mounting kit was nice and best but installed really efficiently

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad did quick and efficient installation of

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    my tv and mount. great job and I am very satisfied

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Still waiting on TV install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After the delays, I will never use Geek Squad or shop at Best Buy again. I scheduled a TV install appointment for my senior mother to help her get a new TV installed. At the first appointment, the techs said she needed a different wall mount unit. No problem, returned one, ordered the one they wanted, made a follow-up appointment. Today was the install appointment date. After waiting for 2+ weeks, they hung a missed you sticker on our door and left. No call. No knock. They just left. I called the local store to see what happened and they hung up on me after I expressed my irritation in waiting just to have them leave with no attempt to contact me. All they would do is offer to reschedule again. This time a month out. Use anyone other than Geek Squad and you’ll be better off.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Effective and efficient.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Knowledgeable, efficient staff. High quality installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    installation was quick

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    showed up ontime and was very professional would use again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My techs were courteous informative and speedy. A plus service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thumbs Up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys did an outstanding job installing the tv mount. Thanks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Highly recommend

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service. I would highly recommend this installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Services!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The crew came in with great professionalism and great customer service!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    A few inches to low

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Waiting on the call back tv was supposed to be 36 inches off the ground but was 35 inches.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional installation

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guy that came out was friendly and did a great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quality installation

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrived on time and finished work in reasonable time

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tilt/swivel mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the tilt swivel mount. Gives a better look for viewing

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Arrived very late. Gave limited instruction.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were last year on the delivery schedule, he did not arrive until well past 8:30. Installation went smoothly and he removed the old tv and packaging. However, the instructions were little more than how to turn it on. There was no intro to how to access info or adjustments. We were left to our own efforts to navigate through the system.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Technicians did a great job installing TV on wall.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Techs very professional gave great service. Excellent Service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Things went perfectly. The job was very neat.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were extremely efficient and knowledgeable

    I would recommend this to a friend