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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38692 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1720 Showing 34,381-34,400 of 38,692 reviews
  • Rated 4 out of 5 stars

    Mom/Nana

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took a couple visits to accomplish their task...wouldnt say stress free at all

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Superb wall mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to hang and to access functions behind television but “skinny”

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad arrived on time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my tv and connected all of my devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tv looks good on my wall. Employees were very nice and courteous.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    No good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were told by the Best Buy associate who booked the install that Geek Squad was not available on weekends. So we had to choose a weekday and take time off of work. We were told the installer would be there at a certain time early morning and then the time was switched to later in the day. During phone calls with the technician the installer was rude and dismissive. He also informed us that we should be there and why didn't we choose a weekend if we were not available. (Thankfully, my father-in-law agreed to be present for the install.) However, the sales associate told us at the time of purchase that weekends were not an option. The installer also drilled screws through the medicine cabinet and laundry chute, on the opposite wall causing damage. I should have saved myself the headache and $250.00. I have to reinstall now anyway as it was not in the correct place.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geeky

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech was on time. He completed the setup before his partner arrived.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job. Nice tv. Would recommend to all in the market.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Installed a mounting for big screen televsion.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In he end everything worked out, but there was some confusion regarding the installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job installing my large screen television in my home

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it totally exceeded all expectations would buy again 100%

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    2 geek squad members came to our house. Very prompt and knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    MADE MY FAMILY ROOM LOOK BIGGER

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THE INSTALLER WAS GREAT AND DID A GREAT JOB WORKED HARD TO SATISFY ME

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Setup

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did great!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and excellent job

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were quick and were very professional!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Just what I needed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product fit my specifications for my situation. Very Pleased.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad was fast and efficient. I'll use their service again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wall mount good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m glad I had Best Buy install for me— the pro was very helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Went as expected

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time, quick, clean install. No complaints or issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good TV Mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product works perfectly with my 49” TV. Great all around motion.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    install crew

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best 6 th time ive used Geek Squad and they are exceptional

    I would recommend this to a friend