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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38692 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1721 Showing 34,401-34,420 of 38,692 reviews
  • Rated 5 out of 5 stars

    GREATTTTT

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    VERY PROFESSIONAL AND VERY KNOWLEDGABLE AND AFFORDABLE.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    In and out

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Connected my tv and were friendly. Cleaned up mess

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy customer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service and you’ve got one happy customer:)!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    On Time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Premium TV Mounting (TV Connect and Setup Included) is always on time

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent job done by the Geek squad

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad mounted my 5 TVs and did an excellent job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Was very great on what they did

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very quite need what they was doing was very nice help set up my tv

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    TV IS UP, BUT......

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ...the tech did not install the wall mount evenly! After he left, and I was watching TV for a while, I noticed that the mount itself was mounted crooked on the wall! Sure enough, I put a level on the TV and on the mount itself, and it was about 1/2" to 3/4" off! It was so off, that he had the TV adjusted on the mount as far as it could go on one side of the mount [to get it as straight/level as he could]. Pretty sad that a tech and his manager cannot properly install a mount on a wall and use a level so everything is straight and level! If I wanted to get this fixed, they would have to drill new holes in my wooden wall, which I did not want them to do, as I did not want to put MORE holes in my wall! Other than that, my rockin' 75" VIZIO P-Series TV is up and the mount is secure.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      We're grateful you took a few minutes to share your thoughts with us. We always have the goal of completing installations as accurately and efficiently as possible and we apologize for that not having been the case for your TV mounting. While we're happy to hear your exciting new TV is up and being enjoyed, should you desire to have the issues with the installation addressed, please call us at (800) GEEK-SQUAD or (800) 433-5778.

  • Rated 1 out of 5 stars

    Geek Squad installers are the Worst!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My installation didn't happen. I purchased two 75" tv's & four mounting brackets. The store sold me the wrong Mounting Brackets so Geek Squad showed up with the wrong brackets, tried to upsell sell me different brackets for $300.00 more so I asked to speak to their supervisor and they refused, said they weren't doing the install and proceeded to leave everything laying in the middle of my floor when I had movers on the way. So I went outside and stood in front of their van not letting them leave until I spoke to a Supervisor or the removed the items from my home. They again refused and called the police on me. It was absolutely embarrassing and total harassment. That's what you get for spending thousands of $$$ with them. I never heard from anyone so I went to the store to hear nothing but lies told by these 2 clowns. To date, nothing has happened to the installers and I haven't even received an apology much less a store credit for my wasted time, frustration and embarrassment. Absolutely the worst shopping and installation experience ever!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    TV Mounting

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Install went great. Quality service and on time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Daughter was pleased

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted our TV and connected our devices

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Explained all my options answered all my questions .....very satisfied

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Customer Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional TV installers and quick set up. I was very happy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The installation was quick and staff very friend

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation was quick and staff very friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did a professional job installing our TVs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good for the price. Fit perfectly in my wall and in my TV

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were efficient and very neat. They showed up on time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wall-Mount Extension Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The range of this mount to extend left or right is on point.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Guys were awesome !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I will always use the Geek Squad for all my installations!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service! I would purchase again! Thanks. A.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Installation was quick

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The wall mount held up better than I thought it would

    I would recommend this to a friend