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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38692 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1725 Showing 34,481-34,500 of 38,692 reviews
  • Rated 5 out of 5 stars

    They sis a great job.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They mounted the tv as we asked sip tied all the cords.

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 2 out of 5 stars

    Your installers did a terrible job and charged me

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers drrilledd the holes wrong which meant they had to drill two additional holles. They stripped one of the holes that mount the tv to the bracket and overcharged me for the job they did. They charged 199.00 for a lessor job They did not connect any of my audio eqpt.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      We appreciate your feedback. It's always frustrating when an appointment is not up to standards. It is important that we receive feedback from our customers to help ensure that we can grow and improve our services in the future. We would like to hear more about what happened and see if there is anything we can do to help. If this is something you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.

  • Rated 5 out of 5 stars

    TV Wallmount Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did a great job! Install took only 30 minutes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Much better than trying to do it ourselves. TV looks fantastic.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Yes yes yes

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional and helpful. Very knowledgeable and nice

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 2 out of 5 stars

    Geek squad phone agent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I could not cancel my apt so I called the Pearl City, Hawaii geek squad directly and canceled with a phone agent. This apt was canceled and the staff called to say that they are on their way…

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job with install and hiding of wires. Friendly and thorough.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer was quick clean and polite. Well worth the money

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good wall mount.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This wall mount works well and holds tv securely. Highly recommend.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Have trouble with sound to stereo.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed my TV and connected my stereo, but having trouble with sound to my stereo.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    once permissiion was given installation was done

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tv could not be installed on scheduled day .Rental agent was not on site to give permission

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Vey professional

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were in and out in record time. Very professional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    cannot beat

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Spencer and his partner were absolutely amazing and helpful

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Poor installation of my TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They mounted my new TV and were to move existing large screen and bracket to family room and connect it to service. This did not happen! they hung the TV on the bracket but it was connected to nothing! I have no service of any kind hooked up to the TV they moved from living room to family room. I was unfortunately not able to be home in person to supervise the installation or I never would have signed off on the job, My sister in law was there to cover for us while we were both at work. Not pleased at all with the installation!

    No, I would not recommend this to a friend
  • Cons mentioned:
    Price

    Rated 3 out of 5 stars

    Overpriced service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The price just to have a tv put on drywall is high

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never use anybody else except for these guys. PERIOD!!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Premium TV Mounting 56" and larger

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Premium TV Mounting 56" and larger (TV Connect and Setup Included). Greast job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good job

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did a good job mounting my new television.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy representatives were very helpful suggestion which product would fit my needs

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for music lovers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am absolutely in love with my HomePod!! Best purchase ever!!!

    I would recommend this to a friend