Customer Ratings & Reviews

Very greatful for the clean and quick service Geek Squad did.

The agents installed my TV and connected my stereo, but having trouble with sound to my stereo.

They mounted the tv as we asked sip tied all the cords.

The installer didn't complete the set up, could not shut it off, or turn it back on. Had to call someone local to finish the process. (NOT HAPPY) After paying your people $249

Joe and his teammates were wonderful, knowledgeable and prompt

Great job mounting and hiding my wires. Looks awesome on the wall.

Very professional great service took minimum amount of time

First Appointment - I took the day off work. I received several reminders that someone was coming between 7 am and 1 pm. I even called at 9 am to see if they could give me an estimate of what time he'd show up. They couldn't, but said he was coming. I waited until 1:30 pm and then called again. I received a message that appointment had to be rescheduled because no TV was available for another week. This is unacceptable and I should be compensated for my time. They could have notified me of this situation much sooner, or at minimum the day before. Second Appointment - They guy shows up 2 hours early. Nice guy but rushes through installation, wouldn't give me a clear opinion on questions I asked (e.g. best height to put the TV on the wall), he does some things with our remote on his own (without explaining to us) and rushes off. He took a call while at our place and I even overheard him say he'll be finished in a few minutes, without asking us if we needed anything else (e.g. a walk-through of the TV and it's functionality). I wanted my old TV mounted in the bedroom also (there was time to do this). He said another appointment would have to be scheduled, which is fine. He said he would take care of setting it up and confirmed with me that Tuesday at 12 pm was ok for him to come back. I said yes and asked "are you sure I don't have to do anything?" He said "No. I will take care of setting up the appt and I'll be there Tuesday at noon!" And then he even asked for us to give him a good review. Third Appointment: I scheduled time off work again. Tuesday came and went and I still haven't seen or heard from the guy who promised to be here. More of my valuable time wasted. I am definitely not getting value out of purchasing the service and at minimum, I expect a full refund for the geek squad service package.

Geek Squad did a great job! Install took only 30 minutes.

They were on time and very knowledge of what they were doing.

techs were nice and professional. they busted a cable head on my set up though and I didn't find out until the following week when I was trouble shooting something. also another cable I needed was missing and I suspect they accidentally threw it out. also they forgot to hide my wires for a cleaner look and I had to call them to come back. they returned and completed the work.

Too much time between calling for service and having the service work done

I always use Best Buy Geek Squad for my TV matters..great to work with

They were in and out in record time. Very professional

Very professional and helpful. Very knowledgeable and nice

The service was quick and they did a great job on the installation!

Excellent service from the geek squad. Very efficient and fast.

Installers were 3 hours late past the window of time I was given. Okay, there were call-offs and I realize this wasnt their fault. I purchased a tv, hdmis, warranty, installation, and a mount from Best Buy. The installers were unfamiliar with the mount and drilled into my wall 3 times before getting it right. (This is a brand new home that now has visible holes on the wall) Also, they did not come equipped with fish wire to run the hdmis through the wall in order to hide them. They told me this was an extra option when scheduling (no it wasnt) and when i argued that they blamed my builder. They also said it would add 2 more hours to the install (it was now 7pm) I went and bought fish wire myself for $30 and completed the job myself in 15 minutes. I have never had an issue with Best Buy or Geek Squad until now. I have holes in my wall after they didnt even complete the installation i paid $250 for and now no one will return my calls.

The tech was super nice and did an excellent job!!

The agents did a good job mounting my new television.