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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38692 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1726 Showing 34,501-34,520 of 38,692 reviews
  • Rated 5 out of 5 stars

    Amazing!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech was super nice and did an excellent job!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jack and Partner were really professional and friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    What a great crew

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your employees are so Awesome they really know there job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Enjoying full motion bracket

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good choice of bracket allows variety of swivel choices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wouldn't buy a television without this product. Thanks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a great addition to our home loved it very much

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad outstanding!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guys came back a few times to get the TV reception perfect.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were expedient and very helpful. Well worth it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional Service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs are very professional and were in and out.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Poor Customer Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very frustrating experience. While our initial experience with Kevin, our installer seemed very positive--he and his partner were very professional and helpful--our follow-up communications have been completely unsatisfactory. Upon setting up the tv, he noticed 3 missing pixels and promised to 'swap it out' either later that day (1/26) or by the next week (2/1), which was fine with us. Since he didn't come back that day, we expected a return appointment on the 1st of February. We waited, but again no service. I called the Geek Squad line and scheduled a swap out and install, which was to be today, 2/5. Apparently the representative did not understand the situation, because the Best Buy serviceman called today to say I would need to reschedule since he did not install tvs, but only delivered and picked up. I spoke to 3 Geek Squad reps today--please check the records--and either got disconnected, or made conclliatory comments, but without offering a reasonable delivery and install of a replacement tv. I also spoke to two supervisors, the first also expressed 'complete understanding' of my situation, but when I requested an earlier install date than he was offering, he could not provide one. (I requested tomorrow, 2/6, which I felt was fair due to the miscommunication.) He mentioned Thursday or Friday, 2/8 or 2/9. Two follow-up texts from Best Buy gave conflicting dates for appointments, one for 2/8 and the other 2/16. What's happening here? What are you willing to do to keep my customer loyalty? What can you do for me? I would like immediate delivery and installation of the replacement tv, not 2/16. I await your response.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    The geek squad agent did job

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All the work provided by the geek squad was excellent

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job and very polite

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Job and very nice!! Explained everything to me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Set up TV very well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Television set up perfectly. Also set up smart TV features

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wall mount installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great customer service, very professional and knowledgeable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Install Team

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation team was awesome, quick and very helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice tv mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the tv mounting on the wall. Looks sturdy and neat.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Let the Geeks do it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad was great. On time, quick & professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation went very well. Would recommend to a friend

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Just ok not great the value is good and the prices

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good picture but not great but the value is fair good for a bedroom

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Did good job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did good job of mounting and agent was courteous and knowledgable

    I would recommend this to a friend