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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38692 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1730 Showing 34,581-34,600 of 38,692 reviews
  • Rated 5 out of 5 stars

    Very Professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came as scheduled and very happy with the TV Mount installation.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    TV great, customer treatment poor….

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV, and install were great….however, TV was delivered and installed on a Thursday and 2 days later the $1,499 TV was advertised by Best Buy for $1,299. I was out of town and couldn’t call them until a few days later. They said they wouldn’t refund the difference because I didn’t call while the sale price was advertised. Crappy way to treat a long time customer and member of their highest level (paid for) customer membership. Won’t be buying much from them in the future.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    SONY FLAT SCREEN TOO DIFFICULT TO OPERATE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two guys who did installation were great, unfortunately the $4,000 plus Sony is too difficult to operate. Too many controls too many problems. We are in the process is returning the 85 inch useless SONY flatscreen!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mount is Great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mount works great no wires showing!! Must have with new TV!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Master

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very good mounting bracket for the lowest price and very strong i like it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As always the geek squad didn't disappoint, easy and done nicely

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did a great job on mounting

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did a great job on mounting my 65 inch LG

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Technician was outstanding

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technician knew the product well and helped in all we asked

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Value

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team was very knowledgeable and did a great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad were perfect

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician showed me how to work all my devices

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Poor business practices

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If I could give more than a one star I would. I made a purchase for a TV in Mount and then purchased additional install services which has caused me over $1000. I have yet to have my purchase installed. I had an appointment for April 16. I was called and told that they overbooked and had to reschedule. I’m rescheduled for them to come April 30th. They don’t give you a specific time your window is 7 AM to 7 PM. I wait all day on April 30 and they never show when I call then they tell me that I was not assigned a technician to come to my house and I will have to reschedule again. The sad part about it is the installation fees are almost $500 half of what my price is and this is how they treat customers and I still don’t have my TV mounted or my TV and now I have to wait until May 13 a whole month past my time that I made my purchase

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Job Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Larry did a great job doing everything by his self, ask for him

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked perfect .. It was just what we needed.. We own 2 of them

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv Mounting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Job on Mounting my new 75” TV. Very professional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always courteous and efficient!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wall installation handled quickly and efficiently.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They worked quickly and were very careful moving in my home

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great customer service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent installed my mount, television, and hid all my wires. Couldn't have done it without them.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not much attention to details.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With a Service Contract , one would expect a little more attention to details. Some wires were left hanging, Verizon remote control was not programmed to TV. Almost a month after installation TV is still showing, “Initial download in process, it takes a couple of minutes”.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I changed my mind on mounting the tv. When I move out of my apartment I would have to cover the holes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional and easy appointment setup. A+ service

    I would recommend this to a friend