Customer Ratings & Reviews

Terrible. If I could give them 0 stars I would. The initial setup was done by a 3rd party who didn’t bring my sub. When I called them they don’t respond. If you call Best Buy, enjoy talking to India call center who don’t even know what you bought. I wound up having to drive back out to the store to get someone to show up. Once he did he explained my blue tooth speaker wasn’t connecting and this happens sometimes and that it only works through the app. He reassured me when I disconnect the TV this issue won’t happen again. A week later I disconnect to hook tv soundbar and sub to a surge protected outlet. Lost sound again. At time of visit he reassured if I had issues that I could call him. After 3 non responses I had to again drive to store. The reassured me that a manager would contact me. 3 days later I had to call the number he gave me to leave a voicemail. Trust me when I say GeekSquad is terrible for home TV setup. I could have done a cleaner job with wires and the time I’ve spent it was not worth the time

It does the job. So far so good. Sturdy and not bulky.

Needed to install my tv and it worked great and fit perfectly

Was told by set-up tech he didn't like our mount; would have been good to be informed up front of preferred mount. The set-up tech didn't get the legs out of the box before taking it...he's supposed to be running them back by but that was over a month ago!

IO was disappointed that only after the installer arrived to find out there was an extra $75 charge to mount the TV above the fireplace. My second disappointment was that the wires were left hanging off the TV and were 110% visible leading to the outlets. I was not told that the install would take an electrician to have the wires pass through a fire barrier. I was also told it could not be done. I had to find an electrician to hide the wires which put the cost at more than double. As the TV was placed on the wall mount by the original Best Buy Total Tech team I discovered the power supply was being pinched because spaces that wee provided in the wall mount kit where not used. I gave 2 stars instead of 1 due to the installers arriving and finishing within the time frame.

took a while for tech to arrive but it was handled well

Great sound,makes you feel the tv is all around you with sound

Great TV. I especially like that remote features and ability to steam.

It was moderately priced compared to the other TV monts.

Good job by Geek Squad, love the way my tv looks now.

The installers were really nice and did a great job

Excellent job....very satisfied....highly recomend

Geek squad go above and beyond, willing to do whatever it takes!

Geek squad was very professional and delivered quality service!

Awesome work!! We will use Geek Square for all our AV installs.

Agents came out and did the mounting to perfection.

The installer was professional and knowledgeable...

Came on time, explain process and very professional.

Geek Squad completed installation on time and in a timely fashion.

Mounting a 70" TV seemed easy when they did it. Thank you!