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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38693 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1735 Showing 34,681-34,700 of 38,693 reviews
  • Rated 5 out of 5 stars

    Perfect setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They mounted my tv above fireplace and did a great job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mounting 49" Sony

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad completed installation on time and in a timely fashion.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good job

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did a great job.. quick and looks good.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Great price. I would recommend this product to a friend.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Need another Installation date scheduled for March

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My service was not completed today, TV has not been installed/mounted. Installer was unable to install on mount, have ordered another mount , cables and converters that he said are needed. I need to schedule another installation date for Monday, March 7. Please schedule.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect item

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent install by geek squad and extremely functional item!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Poor Best Buy Costumer Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sent the same installers twice. Both times they refused to put the mount where I wanted it. We had to redo it ourselves because we had to wait too long to find a third vacation day on a Wednesday for these same installers to come back. I'm told I wasn't charged for either install, but I'm pretty sure I was charged for one of them when I look through the very confusing list of transactions. I'm so over this entire process. Did I mention the second broken TV they sent is still broken and they won't make it right because we were three days past the 60 day return date. The funny thing is that we didn't even have it in use for the first couple weeks because of all they delivery issues. They don't care about this fact. Rules are rules n and we start fresh with a new best buy robot everytime we call. It's like I need to find a vacation day just to call. Ask me why I was three days past your deadline by the time I found time to call about our broken TV.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Geek squad mounted my tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents mounted my 75" tv and it looks great over my fireplace.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    #Geeksquad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad du a great job mounting our new Sony 77” on our wall.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Computer tune up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had hoped the tech would more informative, but It still a good appointment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV mount for the price. Cant complain about it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Flawless execution

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time Friendly New what they were doing Great experience

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service was great. Scheduling was easy. Techs were great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and complete

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were on time, very professional, and did a great job.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Insurance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Any “expensive” purchase always insure it for your own sanity.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    On time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivered on time and mounted correctly, no complaints.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Phil

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product with good quality and easy to use. Very reliable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad did instllation

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The squad did an excellent job in mounting my TVs.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Took them two times but got it to work.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to make two trips to get it right but did get it done. Very professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very nice people help to connect my sound bar to t

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice people help to connect my sound bar to t

    I would recommend this to a friend